Enter your postcode to find your nearest store to have a face-to-face chat!
You're there for them, we're here for you
The understanding and support of a family member or friend can make a meaningful difference to someone experiencing mental health issues. It’s equally important you have the right information to offer timely and reliable support. Here are some steps you can take to help, including how to help yourself when you’re supporting a loved one.
Not sure how to support a loved one? Medibank Mental Health Phone Support can help.
Members with hospital cover can talk to a mental health professional any time of the day or night at no extra cost. Δ~ Watch our Mental Health Phone Support staff talk about how they can support you when you are worried about a loved one.
Is your child drinking too much?
Binge drinking is a common problem in Australia, and young adults tend to be more at risk. It can be difficult to know when drinking is a problem for your child, and what to do about it. Here's how to start the conversation.
Medibank Better Minds App
Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides personalised support and follow ups by health professionals for those at risk, all included in your hospital cover.€
No waiting periods on psychology and counselling consultations
You shouldn’t have to wait for your health insurance to claim for mental health support. That’s why there are no waiting periods for counselling and psychology consultations on Medibank extras and packaged products.§
Access mental health services from the comfort of your own home. Medibank members with eligible extras can access psychology or counselling consultations face-to-face or through telehealth, with benefits payable towards Medibank recognised Counsellors only.#
Things you need to know
~ OSHC members should call the Student Health and Support Line on 1800 887 283.
Δ For members with hospital cover. Some referred services may involve out-of-pocket costs.
€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
# Check your cover summary to see if these services are included on your extras cover and if annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
§ For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.