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Existing members

Please call us on


132 331

Monday to Friday, 8am - 8pm
Saturday, 9am - 4pm
Sunday, Closed

Send mail to

GPO BOX 9999
(Your capital city)

24/7 help on hand

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24/7 Medibank Nurse

Medibank members with hospital cover can call anytime for advice.

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.


Additional members services

Members' Choice providers

Find Members' Choice providers, hospitals and GapCover doctors.


We can answer any questions you may have about your health cover. Simply log in to the My Medibank area.

Health Advice Line Webchat

Connect with our nurses via the Health Advice Line Webchat for support with a range of health questions and concerns. This service is available for a trial period, Monday to Friday 10am to 4pm AEST for all members with Hospital Cover.

Corporate sales

Company health plans

For employers: promote a happy, healthy workforce.

1300 763 422

Join a plan

For employees: join your company's health plan.

131 680

Limited agents

Interested in becoming a limited agent for Medibank?

For health care providers

Medical enquiry line

1300 130 460

Members' choice providers

1300 720 165

Non Members' Choice providers

1300 654 887


132 230

All enquiries except HCP returns.

Other services

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Pet insurance

For claims and general enquiries.

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Life insurance

For a quote and general enquiries.

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Travel insurance

For worldwide cover.

~Not available in all areas.