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Health Insurance
Sales and support
Phone 1300 576 282
Opening hours
Monday to Friday
8am - 8pm - (AEDT)
Saturday - Support
10am - 2pm - (AEDT)
Saturday - Sales
9am - 4pm - (AEDT)
National Public Holidays
Closed
Member Services
My Medibank App
Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*
Member Enquiries
Phone 132 331
Login to My Medibank
Opening hours
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, Closed
National Public Holidays, Closed
24/7 Medibank Nurse Support
Connect with our nurses via the Health Advice Line Webchat for support with a range of health questions and concerns. This service is available 24 hours a day, seven days a week for all members with Hospital Cover. ~
Phone 1800 644 325
Login to My Medibank
Members' Choice Providers
Find Members' Choice providers, Members' Choice hospitals and GapCover doctors.
Protect your personal information
If you've experienced domestic violence or identity theft, or are concerned about the security of your account and want to better protect your personal and sensitive information, we can help. Visit the pages below to learn more.
Provider Help Desk
If you are a provider, please contact us on www.medibank.com.au/providers/messaging to speak to one of our provider team experts OR you can call us on 1300 130 460
Other insurance
General enquiries
Phone 132 331
Opening hours (AEST)
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed
Cybercrime health and wellbeing line
Speak to a counsellor who is trained to support victims of crime and issues related to sensitive health information.
Medibank and ahm customers and former customers
Phone 1800 644 325
Medibank OSHC
Phone 1800 887 283
ahm OSHC
Phone 1800 006 745
This service is available 24 hours a day, 7 days a week
Hardship line
If you are in a unique or vulnerable situation and want to discuss hardship support.
Phone 132 331
Opening hours (AEST)
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed
Providers
If you are a hospital, medical, or ancillary provider.
Phone 1300 130 460
Opening hours (AEST)
Monday to Friday, 9am - 5pm
Feedback & Fraud
Contact us by mail
Send mail to
Medibank
GPO BOX 9999
(your capital city)
Things you should know
~ OSHC members should call the Student Health & Support Line on 1800 887 283
* Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
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Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
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