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Contact us

Don't have time to call? Message our friendly staff online for advice and help with your cover, whether you're already a member, or looking to join.

Messaging available: Monday to Friday 8am -11pm (AEST). Saturday to Sunday 9am - 9pm (AEST)


Health Insurance

Sales and support

Phone 1300 576 282

Opening hours

Monday to Friday
8am - 8pm - (AEST)

Saturday - Support
10am - 2pm - (AEST)

Saturday - Sales
9am - 4pm - (AEST)

National Public Holidays



Phone 131 680


Phone 131 680

Limited agents

Online portal Register   


General Enquiry

Phone 134 190

OSHC Student Support Line

Phone 134 148

More ways to connect


Member Services

My Medibank App

Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*

App Store Google App store
My Medibank app

Member Enquiries

Phone 132 331

Login to My Medibank

Opening hours

Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, Closed
National Public Holidays, Closed

24/7 Medibank Nurse Support

Medibank health insurance members1 can speak to a registered nurse about their health concerns, at no extra cost2. Anytime of the day or night.

Phone 1800 644 325

Login to My Medibank 

Members' Choice Providers

Find Members' Choice providers, Members' Choice hospitals and GapCover doctors.

Find a provider


Protect your personal information

If you've experienced domestic violence or identity theft, or are concerned about the security of your account and want to better protect your personal and sensitive information, we can help. Visit the pages below to learn more.

Domestic violence support

Identity theft

Provider Help Desk

If you are a provider, please contact us on to speak to one of our provider team experts OR you can call us on 1300 130 460

Other insurance

Travel Insurance

For worldwide cover.

Phone 1300 447 596

More ways to connect


Pet Insurance

For claims and general enquiries.

Phone 13 23 31

More ways to connect

Life Insurance

For quote and general enquiries.

Phone 1300 152 271

More ways to connect


Cyber event contact numbers

We are here to help and support you, and answer your questions about the cyber event.

General enquiries

Phone 132 331

Opening hours (AEST)

Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed

Cybercrime health and wellbeing line

Speak to a counsellor who is trained to support victims of crime and issues related to sensitive health information.

Medibank and ahm customers and former customers

Phone 1800 644 325 

Medibank OSHC

Phone 1800 887 283

ahm OSHC

Phone 1800 006 745

This service is available 24 hours a day, 7 days a week

Hardship line 

If you are in a unique or vulnerable situation and want to discuss hardship support.

Phone 132 331

Opening hours (AEST)

Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed


If you are a hospital, medical, or ancillary provider.

Phone  1300 130 460

Web messaging

Opening hours (AEST)

Monday to Friday, 9am - 5pm


Feedback & Fraud

Contact us by mail

Send mail to

GPO BOX 9999
(your capital city)

Feedback & Complaints

Leave feedback

Lodge a complaint

Fraud report

Submit a fraud report


Things you should know

OSHC members can call the Student Health & Support Line on 1800 887 283.

2 Some referred services may involve out of pocket costs and waiting periods may apply.

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