Contact us

Don't have time to call? Message our friendly staff online for advice and help with your cover, whether you're already a member, or looking to join.

Health Insurance

Sales and support

Phone 1300 576 282

Opening hours

Monday to Friday - 8am - 8pm
Saturday - Support 10am - 2pm

Saturday - Sales 9am - 4pm



Phone 131 680


Phone 131 680

Limited agents

Online portal Register    


General Enquiry

Phone 134 190

OSHC Student Health Support Line

Phone 134 148

More ways to connect


Member Services

My Medibank App

Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*

App Store Google App store

Member Enquiries

Phone 132 331

Login to My Medibank

Opening hours

Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, Closed

24/7 Medibank Nurse Support

Connect with our nurses via the Health Advice Line Webchat for support with a range of health questions and concerns. This service is available 24 hours a day, seven days a week for all members with Hospital Cover. ~

Phone 1800 644 325

Login to My Medibank 

Members' Choice Providers

Find Members' Choice providers, Members' Choice hospitals and GapCover doctors.

Find a provider


Protect your personal information

If you've experienced domestic violence or identity theft, or are concerned about the security of your account and want to better protect your personal and sensitive information, we can help. Visit the pages below to learn more.

Domestic violence support

Identity theft

Provider Help Desk

If you are a provider, please contact us on to speak to one of our provider team experts OR you can call us on 1300 130 460

Other insurance

Travel Insurance

For worldwide cover.

Phone 1300 447 596

More ways to connect


Pet Insurance

For claims and general enquiries.

Phone 13 23 31

More ways to connect

Life Insurance

For quote and general enquiries.

Phone 1300 766 085

More ways to connect


Feedback & Fraud

Contact us by mail

Send mail to

GPO BOX 9999
(your capital city)

Feedback & Complaints

Leave feedbackLodge a complaint

Fraud report

Submit a fraud report


Things you should know

~    OSHC members should call the Student Health & Support Line on 1800 887 283

*     Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

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Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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