Help and support

Get help and information for your most common questions, including logging in, how to claim, making the most out of your health insurance, and dental and ambulance services.

How can we help you?

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Claiming guides

Learn how to claim for your services, including Extras and ambulance. 

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Payments guide

Learn how your premium is calculated, how to pay, and what your payment options are. 

Manage your cover

Online or on the app, My Medibank makes managing your health insurance simple.

Dental information and claims

Learn about dental services and how to claim for them.

Support by category

Support for other products


My Medibank app

Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*