Your Medibank card, now on iPhone

Yes, to make a claim with an Android device follow these simple steps:

1. Log into the My Medibank App.
2. Tap on 'Digital Card' on the home screen.
3. Tap the mobile phone on the HICAPS Terminal.

If you see the error message "Something went wrong"- your policy may need to be updated in our system before a pass can be issued. This will happen automatically and can take up to two business days. Please try adding your card again after two days.

If you are experiencing any other error when trying to add your card and wish to speak with the Medibank Team contact us here.

With a digital card, you can tap your phone to make contactless claims at any extras provider with a HICAPS machine. Plus, having a digital card on your phone means you no longer need to carry your physical card with you. And if you’re new to Medibank, you can start using your digital card before your physical card arrives in the mail. 

Yes, you can still use your physical card as usual. 

If you would like a new physical Medibank card, all you need to do is call us and request one.

Yes, any changes you make to your policy such as adding or removing members will be reflected on your digital membership card in your Apple Wallet.

We recommend selecting automatic updates when adding your digital membership card to your Apple Wallet so any changes to your policy or membership will update automatically. 

You can find your card issue date on the back of your digital card in your Apple Wallet. To access the back of the card, simply tap the three dots on your screen.

This information can be found on the back of your digital card which you can access by taping the three dots on your screen. 

Apple users can sign into their iCloud account on the web or use Find My iPhone on another Apple device. 

Our digital cards do not expire.