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Coronavirus (COVID-19) updates

Keeping you informed and providing support during this time. As always, our customer service team is available to answer any of your questions via 24/7 web chat, and over the phone.

Important update from our Chief Executive Officer 

29 March 2020

We've postponed premium increases

As rapidly as the coronavirus situation changes, so must our efforts to respond accordingly.

For this reason, we're extending our initial $50m member support package, to include postponing this year's premium increases for all Medibank members from 1 April 2020, for six months.

We'll be automatically applying the premium postponement to your policy, so there's no need for you to call us. If we do need some assistance from you, we'll be sure to get in touch.

This further reinforces our commitment to helping all our members at this time.

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Premium increases postponed

Medibank has postponed premium increases for six months for all members. This will be applied automatically to all policies so there is no need to contact us to arrange this.

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Support for all hospitalised members

Regardless of a members’ level of existing hospital cover, Medibank will pay benefits towards chest, heart, lung and kidney hospital admissions, related to the coronavirus (COVID-19)^.

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Coronavirus hardship support

A coronavirus hardship policy that allows members to suspend their cover for a duration of time.

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Aiding Mental Health services

A $5 million donation to Beyond Blue to support their vital work in helping Australians deal with the growing mental health impact of the coronavirus.

^Standard waiting periods apply.


The hard work isn't over; we'll continue to review the situation to ensure our members are supported past this six-month period and beyond, during this most difficult and uncertain of times.

In the meantime, please reach out to your Medibank Member Support team via 24/7 webchat if you need further assitance.

Craig Drummond, Medibank Chief Executive Officer


Read more: What Medibank is doing to support customers during coronavirus

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

As always, our customer service team continues to be available on the phones, via 24/7 web chat, and of course you can access information about your policy through My Medibank, online and via the app.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

*Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283

A message from our Chief Medical Officer

31 March 2020

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

We will be continually updating this page if there are any changes that may impact you.

Our response will continue to be measured and in line with protecting the health and wellbeing of all Australians and supporting the incredible work that our nation’s healthcare workers are doing for all of us.

Live Better at Home

At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.

We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.


live better at home

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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