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Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.
Find out more about how our $185m member support package is helping to support our hospitalised members, expanding our telehealth offering, and providing options for members to manage their cover at this time.
Find the answers to some of the most commonly asked questions that our members have at this time.
Ways in which your Medibank membership can help you at this time.
Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc
Message us 24/7
Your health never sleeps, so message an expert about your health cover anytime via our 24/7 Help Online.
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*
Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*
Coronavirus suspension policy
This suspension policy allows any member to suspend their cover for a period of time.# Suspension applications are open until (and including) 31 March 2021. Talk to our team to discuss this option.
A message from our Chief Medical Officer
Live Better at Home
At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.
We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.
Things you should know
*Available to all members with active hospital cover
^Available to members with active hospital cover. Standard waiting periods apply.
~Overseas Health Covers excluded.
#Overseas Health Covers excluded.
*OSHC members should call the Student Health and Support Line on 1800 887 283
Ŧ The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148 if you are an Overseas Student Health Cover member, to discuss your membership.
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Our team of experts are ready to help!
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