Coronavirus (COVID-19) updates

Keeping you informed and providing support during this time. As always, our customer service team is available to answer any of your questions via web chat, and over the phone

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Vaccinating Australia

Together we can help protect our loved ones, our communities and our livelihoods. We’ve put together some helpful information about Australia’s COVID-19 vaccine rollout.

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COVID-19 Health Support

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.

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Important information for you to know

Find the answers to some of the most commonly asked questions that our members have at this time.

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Make the most of your cover

Ways in which your Medibank membership can help you at this time.

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Managing your health

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Message us

Message an expert about your health cover via Help Online. Available Monday to Friday 8am - 10pm and 9am - 6pm Saturday and Sunday.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Suspension policy

We understand many Australians are still experiencing financial strain due to COVID-19. If you need support, please contact us and we can talk through your options.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

We will be continually updating this page if there are any changes that may impact you.

Our response will continue to be measured and in line with protecting the health and wellbeing of all Australians and supporting the incredible work that our nation’s healthcare workers are doing for all of us.

Live Better at Home

At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.

We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.


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Things you should know

*Available to all members with active hospital cover

^Available to members with active hospital cover. Standard waiting periods apply.

~Overseas Health Covers excluded.

#Overseas Health Covers excluded.

*OSHC members should call the Student Health and Support Line on 1800 887 283

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).