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Have you downloaded the COVIDSafe app? Together we can help slow the spread of COVID-19.  Download the COVIDSafe app.

Experiencing financial hardship due to COVID-19?

We’re stepping up our Member Support Package to help our members who need it most at this time.

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COVID-19 Health Assist

Eligible members with hospital cover may now access advice and support from dedicated health professionals at no extra cost.^

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Member Support Package

Find out more about how our $185m member support package is helping to support our hospitalised members, expanding our telehealth offering, and providing options for members experiencing financial hardship as a result of COVID-19.

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Important information for you to know

Find the answers to some of the most commonly asked questions that our members have at this time.

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Make the most of your cover

Ways in which your Medibank membership can help you at this time.

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Managing your health

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Message us 24/7

Your health never sleeps, so message an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Financial hardship assistance

Medibank has a financial hardship assistance policy to support eligible members who are experiencing financial hardship as a result of reduced income/work hours due to COVID-19. Ŧ


A message from our Chief Medical Officer

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

We will be continually updating this page if there are any changes that may impact you.

Our response will continue to be measured and in line with protecting the health and wellbeing of all Australians and supporting the incredible work that our nation’s healthcare workers are doing for all of us.

Live Better at Home

At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.

We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.


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Things you should know

*Available to all members with active hospital cover

^Available to members with active hospital cover. Standard waiting periods apply.

~Overseas Health Covers excluded.

*OSHC members should call the Student Health and Support Line on 1800 887 283

Ŧ The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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