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Make a claim online or via the My Medibank app

we've made it easier to claim online

How to make a claim online

1Step one

Register or Login to My Medibank

2Step two

Select 'Make a new extras claim' and follow the five simple steps to submit your claim.

3Step three

Medibank will then pay any applicable benefits directly into your bank account or send a cheque in the mail.

These services can be claimed online depending on your level of cover#:

  • Acupuncture
  • Chiropractic
  • Clinical Psychology
  • Dietetics
  • Dental
  • Eye Therapy


  • Myotherapy
  • Naturopathy
  • Occupational Therapy
  • Optical Items
  • Orthodontics
  • Eye Therapy
  • Osteopathy
  • Pharmaceuticals (non-PBS)
  • Physiotherapy
  • Podiatry
  • Remedial Massage
  • Speech Therapy


Get payments made directly to your bank account, or cheques posted through the mail.

Make sure you ask your health care provider if they offer on-the-spot claiming. This is the easiest way of all to claim; just swipe your Medibank membership card and your claim will be processed on the spot. Then all you do is pay the balance.

Make a claim with the My Medibank app

1Step one

Download and install the app by searching for “Medibank” in the App Store (for iPhone users) or Android Market (for Android™ mobile users).

2Step two

Login using your Email and Password.
Or register with your Medibank ID.

3Step three

Click on “My Claims” and follow the instructions under “Make a Claim”.

4Step four

Medibank will then pay any applicable benefits directly into your bank account or send a cheque in the mail.

Medibank app Apple app store Medibank app Google play store

Depending on your level of cover, you can claim the following services via the My Medibank app:

  • Chiropractic
  • Physiotherapy
  • Optical
  • Dental
MyMedibank App

My Medibank app

Update your details, check your limits and see what your cover includes from your mobile - anywhere, anytime. Download now on Google Play or Apple App Store


For claims you can't submit online:

The following claims can be made by mailing the accounts and/or receipts to Medibank with a completed claim form:

  • Ambulance services (medically necessary)
  • Claims involving compensation or damages
  • GapCover claims (surgeons, anaesthetists, assistants etc.)
  • Health appliances
  • Hospital accommodation
  • Individual claims associated to more than one individual
  • School accident
  • Natural therapies


Medical and Extras Claims

For medical claims, submit through Medicare first before submitting the Medicare Statement of Benefits to Medibank. For Overseas Covers, mail your invoice directly to Medibank with a completed claim form.

For extras claims, mail your completed claim form and accounts/receipts to Medibank:

Medibank Private Limited
GPO BOX 2984

Download Form

And remember, you can log into to My Medibank to register your bank details so you can get you benefits faster, deposited straight into your account. To download or print a PDF, you will need the latest version of Adobe Reader.

# If you have extras cover.

^Waiting periods apply. Some services, like lens coating, aren’t included.

~Not available in all areas.