Enter your postcode to find your nearest store to have a face-to-face chat!
Other ways to make a claim
Most extras providers offer the convenience of claiming on the spot using your membership card.
Members with an Android phone can use their digital card in the My Medibank app to tap and claim at extras providers with a HICAPS machine.
Send us a letter with your completed claim form and the original invoices or receipts.
- Clinical Psychology
- Eye Therapy
- Occupational Therapy
- Optical Items
- Pharmaceuticals (non-PBS)
- Remedial Massage
- Speech Therapy
- Ambulance services (medically necessary)
- Claims involving compensation or damages
- GapCover claims (surgeons, anaesthetists, assistants etc.)
- Individual claims associated to more than one individual
- Hospital accomodation
- Health appliances
- School accident
- Chinese Medicine, Exercise Physiology and other Natural Therapies³
- Diagnostic procedures
- Therapeutic procedures
- Oral and Maxilofical services
- Cleftlip and cleft palate services
- Miscellaneous services
Things you should know:
1 Claims submitted in store, will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.
2 Some claims, like paper based, may take longer to update.
3 Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.
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