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24/7 emergency assistance
Our team of experienced doctors, nurses, travel consultants and case managers are here for you, 24/7.
If you need help finding appropriate medical treatment or you need to be medically evacuated, replacing lost travel documents or credit cards, our emergency assist team will help you out.
If you need emergency assistance please call +61 2 8907 5672
|Overseas Medical & Hospital Expenses||X||$Unlimited6||$Unlimited6|
|Cancellation & Amendments||$Unlimited8||X||$Unlimited8|
|Luggage and Personal Effects||$8,0004||X||$15,0004|
|Rental Car Insurance Excess||$5,000||X||$6,000|
|Travel Delay Expenses||$2,000||X||$2,000|
|Hospital Cash Allowance||X||X||$5,000|
|Loss of Income||$2,0005||X||$10,0005|
21 day cooling off period: Receive a full refund if you change your mind within 21 days of the date of purchase, as long as you’ve not yet made a claim or departed on your journey.
Things you should know
1 Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey is included in the policy provided they are not in full time employment, are financially dependent on you, and they are under 21 years of age.
2 21 day cooling off period applies if you cancel your policy within 21 days of purchase provided you have not made a claim or travelled on the policy.
3 Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover is not guaranteed and subject to a medical assessment.
4 Item limits apply. See the Combined FSG/PDS for more information.
5 Maximum liability collectively for sections Loss of Income, Personal Liability and Accidental Death is $10,000 on the Domestic Plan and $25,000 on the International Comprehensive Plan. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
6 Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
7 Limits apply. See the Combined FSG/PDS for more information. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
8 Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
9 You must take out an International Plan and add on Cruise cover if you’re travelling on a domestic or international multi-night cruise to have any cruise related claims. Unless your cruise is entirely within Australia (e.g. a multi-night cruise on the Murray River) in which case a Comprehensive Domestic plan may be purchased and no cruise cover add-on is required.
10 Conditions and exclusions apply, please read the Combined FSG/PDS for more detail.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.
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