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Medibank Social Media Pages General House Rules
Medibank has a number of social media accounts, which currently includes Facebook, Twitter and YouTube (collectively, the ‘Pages’).
We encourage you to express your opinions and have open discussions, but we do ask that you act respectfully and responsibly.
We do not agree with or endorse, nor are we responsible for any comments, information, opinions, images or other content posted by individual users of our Pages. Such information does not necessarily reflect Medibank’s point of view, but rather that of the individuals who use our Pages. Medibank does not accept any responsibility or liability (either direct or indirect) for any loss or damage arising in connection with the use of (or reliance on) any information, links or other content posted on our Pages by individuals.
Medibank may remove content when it contains:
- offensive, abusive, obscene, profane, hateful or racist content
- content that is threatening, defamatory or contains a personal attack
- solicitations and advertisements by other organisations or endorsements of other products, services or organisations
- multiple or repetitive posts by a single or multiple users (often called SPAM)
- content that violates intellectual property rights of another party (eg. copyright)
- content that violates any law or regulation
- false, inaccurate or misleading comments
- content that personally identifies a person or group of people
- content that discloses any personal or financial information (eg. membership number or member contact details or anything connected to a policy or claim by a member as this information is private and confidential information)
- anything else Medibank considers inappropriate
We’ll review all content posted (including links) and remove if we think they’re inappropriate.
We want to share our health and wellbeing information with as many people as possible and our policy is to accept the majority of comments posted. However, repeated violations of our House Rules may cause the user to be blocked from one or more of our Pages.
While we want to be as helpful as we can, questions or issues related to specific Medibank products or services, claims or customer service issues should not be submitted via Medibank’s Page(s). Instead, please call us on 134 190 or visit www.medibank.com.au.
We’re happy for you to share and comment on our content provided that you don’t alter it and that you cite us as the source. The design of our Page(s) and content that we post is the copyright of Medibank and our rights are reserved.
Whilst social media is 24/7, currently we’re not able to monitor our Page(s) around the clock. Because we may not be aware of inappropriate content straight away, we encourage users to ignore inappropriate or negative comments and respond politely. We also hope that you’ll tell us about any concerns via the email address below.
Please note that the information provided is general information only and not a substitute for professional health advice, diagnosis or treatment. Medibank does not guarantee the accuracy of any of the information, representations or advice displayed. To the extent permitted by law, Medibank accepts no responsibility for any loss, injury or inconvenience sustained by readers of this site as a result of or in connection with the information contained on this site (whether by way of negligence or otherwise).
Thanks! If you have any questions or comments, please email us firstname.lastname@example.org.
Medibank Live Chat is a facility established and maintained by Medibank Private Limited ACN 080 890 259 (Medibank) which enables you to chat to a Medibank consultant in real-time to assist you to navigate your way around Medibank's website. If you require information specific to your Medibank policy, please contact Medibank on 132 331 to speak to a Medibank consultant.
- Eligibility for access
Medibank Live Chat is intended solely for use by Australian residents and holders of valid Australian visas who are eligible to purchase our insurance products. To be eligible to use Medibank Live Chat you must be 16 years of age or older. Medibank has the sole right to determine your eligibility for, and the extent of your access to, Medibank Live Chat.
- Appropriate use of Medibank Live Chat
You must only use Medibank Live Chat for the purposes described in these terms and conditions. You must not use or attempt to use Medibank Live Chat to:
(a) corrupt, damage or interfere with Medibank Live Chat or any Medibank or third party data, software, hardware, website or information technology systems;
(b) send any offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information or information that infringes third party rights;
(c) adversely affect the reputation or public image of Medibank; or
(d) cause annoyance or inconvenience to Medibank or any third party.
- Communications via email and telephone
During your Live Chat with a Medibank consultant, you may provide Medibank with your:
(a)email address if you would like Medibank to email you a transcript of your Live Chat, for follow up purposes or conduct marketing; and/or
(b) telephone number if you would like a Medibank consultant to contact you following the Live Chat to resolve any outstanding issues you may have, for follow up purposes or conduct marketing.
In providing Medibank your email address and/or telephone number, you consent to Medibank using your email address and/or telephone number to contact you for the above purposes. If you do not want to receive marketing please contact us.
You may choose to access and use Medibank Live Chat on an anonymous basis and/or nominate an alias for use by the Medibank consultant during your Live Chat.
Medibank will allow you to access and correct Information it holds about you as required by law. If you have any queries about how Medibank handles your Information, please write to: Privacy Officer, Medibank Private Limited, 16/700 Collins Street, Docklands, Victoria 3008 or email@example.com.
- Intellectual property rights
Medibank Live Chat is provided to you on "as is" and "as available" basis and may, from time to time, contain errors, faults and inaccuracies. Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank makes no representation and provides no express or implied warranty or guarantee about the security of Medibank Live Chat, the safety of any file or software associated with it (such as safety from any virus or defects including those that could damage or interfere with any data, software or hardware with which it might be used) or that access to Medibank Live Chat will be uninterrupted or fault free. Medibank does not provide telecommunications services and does not warrant that you will have continuous access to Medibank Live Chat or that it will be supplied fault free. Medibank will not be liable in the event that Medibank Live Chat is unavailable to you for any reason including due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. Medibank reserves the right to suspend or terminate the availability of Medibank Live Chat at any time.
Any response provided by a Medibank consultant through Medibank Live Chat is general and provided for information purposes only. Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank does not give any express or implied warranties and makes no representations in relation to the responses provided by a Medibank consultant through Medibank Live Chat. While reasonable care has been taken in its preparation, Medibank does not guarantee or warrant the accuracy, quality, completeness, reliability or currency of the responses provided by a Medibank consultant through Medibank Live Chat or of any Medibank websites, materials, information, products or services promoted through Medibank Live Chat, or their usefulness in achieving any purpose. Nothing on Medibank Live Chat should be construed as the giving of advice or the making of any recommendations. You should make and rely on your own assessment and enquiries to verify the accuracy of the information provided through Medibank Live Chat.
You agree to access and use Medibank Live Chat entirely at your own risk including in relation to all information that you choose to transmit through Medibank Live Chat.
- Limitation of liability
Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank and its officers, employees and agents accept no liability for any loss, damage, illness or injury (including any loss of profits or income, business interruption or loss or corruption of data or other information):
(a) arising from:
i. your access to or use of Medibank Live Chat;
ii. the information on Medibank Live Chat being incorrect, incomplete or misleading;
iii. any action or indecision by you in reliance of the information contained in Medibank Live Chat; and
iv. any delay or interruption in access to or use of Medibank Live Chat; and
(b) for any personal injury, including death, caused by access to, use or misuse of Medibank Live Chat including its content and services.
You agree to defend, indemnify and hold harmless Medibank and its officers, directors, employees and agents from and against all claims, actions, loss, damages, liabilities and costs related to or arising directly or indirectly from the following:
(b) subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), your use of Medibank Live Chat.
If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you will not be able to access Medibank Live Chat.
- Other terms and conditions
Need special assistance?
Below are some of the resources available to you if you need a little extra help accessing our services or any other information you need.
- Language services - if you have difficulty understanding English, a government translating service is available at tisnational.gov.au.
- Hearing or speech impaired – The National Relay Service provides a phone solution for people who have a hearing or speech impediment. You can find them at relayservice.gov.au.
- Vision impaired – Vision Australia provide a range of services for people with impaired vision. You can find them at visionaustralia.org.
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