Medibank Private health insurance coverage is only available to Australian residents and holders of valid Australian visas.
If you have any questions about the issues covered in this site, please visit your nearest Medibank Store to speak to a Medibank Private representative or call 134190
Medibank Private Limited (Medibank) is committed to protecting the privacy of your personal information.
Requirements of the privacy legislation
We are required to comply with the Privacy Act 1988 (Cth) (Privacy Act) which regulates how personal information is handled from collection to use and disclosure, storage, access and disposal.
Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. It includes your name, age, gender, contact details as well as your health information (which is also sensitive information).
Collection of personal information
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of personal information we may collect include:
We collect your personal (including sensitive) information to provide you with products and services, including insurance, health related services, information on other products and services offered by us, one of our subsidiaries or a third party, and to facilitate and assess the provision of health related services to you by us, our subsidiaries and third parties.
We may collect your personal (including sensitive) information from you, another person covered by your private health insurance membership, or from a person authorised to provide us this information on your behalf. We may also collect your personal (including sensitive) information from our subsidiaries or a third party (for example, a hospital or other health service provider, employer, educational institution, government agency or adviser that has dealt with you).
How will we use your personal information?
We will use your personal (including sensitive) information for the purposes for which we collect it as described above, including to:
Who will we disclose your personal information to?
In order to carry out the above purposes, Medibank may disclose your personal (including sensitive) information to persons or organisations (which may be located overseas) such as:
The above parties may also collect personal (including sensitive) information directly from you.
Medibank may disclose your personal information to other persons covered by your private health insurance membership as part of administering the membership and paying benefits. This may include the disclosure of sensitive information about benefits claimed by you under your policy.
From time to time, we may also use your personal (including sensitive) information to contact you (including by telephone call, text message or email) in relation to other products or services we think may be of interest to you. This may include our own products and services, the products or services of a subsidiary or the products or services of third parties. You may withdraw your consent to these specific uses and disclosures by calling us on 134 190, visiting one of our stores, or accessing the Manage My Preferences page within the Online Member Services facility
If you do not provide personal information requested of you to Medibank, we may be unable to provide you with insurance cover, pay you benefits or provide you with or facilitate the provision of other services.
What health related services are provided by Medibank subsidiaries?
As indicated above, these companies may collect and use your personal (including sensitive) information to provide these services to you including to:
Our subsidiaries may collect your personal (including sensitive) information directly from Medibank and/or other Medibank subsidiaries, you or a person authorised by or responsible for you.
If you use health related services, our subsidiaries will disclose your personal (including sensitive) information to Medibank in order for us to pay benefits for health related services and to review, develop and improve the services. In order to perform the above functions, our subsidiaries may disclose your personal (including sensitive) information to us, each other and to third parties such as their agents, service providers and professional advisors, health service providers, persons authorised by or responsible for you, and to other parties to whom they are authorised or required by law to disclose information including government agencies, and these parties may collect that information.
In addition to the collections, uses and disclosures described above, our subsidiaries may also disclose your personal (including sensitive) information to us and each other in order for us and them to assess from what other services you may benefit and to facilitate the provision of such services. We may also disclose your personal (including sensitive) information to our subsidiaries so the Medibank Group may have an integrated view of our members and provide you a better and personalised service. Our subsidiaries may use your personal (including sensitive) information to contact you (including by telephone call, text message or email) in relation to their services. You may withdraw your consent to these specific collections, uses and disclosures at any time by calling us on 134 190, visiting one of our stores, or accessing the Manage My Preferences page within the Online Member Services facility.
How do we manage the data quality and security of your personal information?
To the extent required by the Privacy Act, Medibank will take reasonable steps to:
Medibank will generally provide individuals with the option of not identifying themselves when entering transactions when it is lawful and practicable to do so. However, on many occasions we will not be able to do this. For example, we will need your name and address in order to provide you with private health insurance coverage.
Use of Commonwealth Government identifiers
Medibank will not use Commonwealth government identifiers, such as Medicare numbers, as its own identifier of individuals. We will only use or disclose such identifiers in the circumstances permitted by the Privacy Act.
Transfer of personal information overseas
If Medibank transfers your personal information outside Australia, we will comply with the requirements of the Privacy Act that relate to transborder data flows.
Access to your information and contacting us
Medibank will allow you to access and correct personal information it holds about you as required by law. If you have any queries about how Medibank handles your personal information, or would like to request access to or to correct that information, please write to: Privacy Officer, Medibank Private Limited, 16/700 Collins Street, Docklands, Victoria 3008 or firstname.lastname@example.org.
In some circumstances, Medibank may not permit you access to your personal information, or may refuse to correct your personal information, in which case we will provide you reasons for this decision.
Application of the Medibank Group's Privacy Policies
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.privacy.gov.au.
How we handle complaints
If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Medibank, please contact the Privacy Officer whose contact details appear above.
You may also withdraw your consent to the use of personal information for any secondary purposes (whether for yourself or any dependant aged under 16 years) by ringing us on 131 680, visiting a Medibank store or withdrawing your consent via Online Member Services.
Medibank has a number of social media accounts, which currently includes Facebook, Twitter and YouTube (collectively, the ‘Pages’).
We encourage you to express your opinions and have open discussions, but we do ask that you act respectfully and responsibly.
We do not agree with or endorse, nor are we responsible for any comments, information, opinions, images or other content posted by individual users of our Pages. Such information does not necessarily reflect Medibank’s point of view, but rather that of the individuals who use our Pages. Medibank does not accept any responsibility or liability (either direct or indirect) for any loss or damage arising in connection with the use of (or reliance on) any information, links or other content posted on our Pages by individuals.
Medibank may remove content when it contains:
We’ll review all content posted (including links) and remove if we think they’re inappropriate.
We want to share our health and wellbeing information with as many people as possible and our policy is to accept the majority of comments posted. However, repeated violations of our House Rules may cause the user to be blocked from one or more of our Pages.
While we want to be as helpful as we can, questions or issues related to specific Medibank products or services, claims or customer service issues should not be submitted via Medibank’s Page(s). Instead, please call us on 134 190 or visit www.medibank.com.au
We’re happy for you to share and comment on our content provided that you don’t alter it and that you cite us as the source. The design of our Page(s) and content that we post is the copyright of Medibank and our rights are reserved.
Whilst social media is 24/7, currently we’re not able to monitor our Page(s) around the clock. Because we may not be aware of inappropriate content straight away, we encourage users to ignore inappropriate or negative comments and respond politely. We also hope that you’ll tell us about any concerns via the email address below.
Please note that the information provided is general information only and not a substitute for professional health advice, diagnosis or treatment. Medibank does not guarantee the accuracy of any of the information, representations or advice displayed. To the extent permitted by law, Medibank accepts no responsibility for any loss, injury or inconvenience sustained by readers of this site as a result of or in connection with the information contained on this site (whether by way of negligence or otherwise).
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