Medibank health programs

Eligible Medibank members can access a range of programs designed to manage their health conditions and provide access to more affordable care options.

Find out more about the programs below.

Extra support, no extra cost

Medibank members with hospital cover can access support through our phone services, at no extra cost.


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Health Concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.# Call 1800 789 414 to speak to a Health Concierge between 9am - 4pm Eastern Standard Time.

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Health advice that never sleeps

Members with hospital cover can call our 24/7 Medibank Nurse Phone Service on 1800 644 325 to speak to a qualified nurse about their health concerns at any time of the day or night.~

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Mental Health Phone Support

Talk with a mental health professional over the phone in relation to any mental health or emotional concern, through our 24/7 Mental Health Phone Support. Call 1800 644 325 24 hours a day 7 days a week.~

Complimentary health checks now available

We're always looking for ways to help our members, that's why we are trialling complimentary health checks over the phone with Registered Nurses for members with Hospital and Extras cover.^

Things you should know

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Some referred services may involve out of pocket costs.

OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

^ This health check service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.