Medibank at Home

Shaping the future of care.

Medibank at Home is a group of trial programs that bring hospital care into our members' homes and provides them with choice over where they receive their treatment. For any enquiries about the program, including eligibility and program availability, contact the Medibank Member Health Programs Line between 9am and 4pm AEST weekdays.

Rehab at home program now available nationally

After a successful trial we can now offer all eligible members this program.~ In consultation with your treating doctor, you could have your rehabilitation after either partial or total hip or knee joint replacement surgery at home. Hear from Australian Olympian, Nicole Livingstone, on her experience receiving treatment through the rehab at home program.

What programs are we trialing?

When it comes to care, be it recovery or treatment, we believe that every person deserves to choose where they receive it, where clinically appropriate. We're hoping that early encouraging results in these trials will lead to a national roll-out, providing more eligible Medibank members with the choice to receive care where they want it. Read more about our progress below.

Chemotherapy at home trial

We’re giving eligible members in VIC, WA, SA, QLD metro and NSW metro greater choice and flexibility through our chemotherapy in the home trial.

This program removes the need for additional frequent trips to hospital for this treatment and increases comfort levels for members going through an extremely difficult time.

Palliative care at home trial

Many Australians say they would prefer to die at home. By partnering with specialist palliative care providers in various locations around Australia, we are giving eligible customers and their families the choice to receive end-of-life care and support in the comfort and familiarity of their own home.  

 Haemodialysis at home trial

Haemodialysis at home trial

Medibank members with chronic kidney disease spend an average of 4-6 hours in hospital, 3-4 times per week.

We’re bringing this treatment into the comfort of their own home to ease the burden on the members and their carers.

Infusions at home trial

We’re trialing home-based intravenous infusions, such as iron infusions and immunotherapy, for eligible hospital cover members with certain chronic conditions. Infusions at Home delivers infusion treatments to you as an alternative to an admitted patient treatment if clinically appropriate. The program is led by experienced nurses who manage the home-based treatment.

Looking for information about Medibank at Home?

Our Medibank at Home Health Support Officer is on hand to answer all enquiries about the program, including eligibility, program availability, potential providers and trial progress. Call or email us between 9am and 4pm AEST weekdays.

Supporting our members in multiple ways

We also have a number of complimentary programs that are currently available to eligible Medibank hospital members.

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Hospital Assist

Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. Hospital Assist includes expert phone support and information to help you prepare and recover, hospital information and patient reviews and Medibank 24/7 Medibank Nurse.

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Care Complete

Living with a chronic condition can be difficult. Find out how Medibank is supporting members with their health through our CareComplete programs.

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24/7 Help on Hand

Members with eligible hospital cover can chat to experienced and qualified health professionals over the phone via our 24/7 Mental Health Advice Line and our 24/7 Medibank Nurse.*

Things you should know

~ Not available in all areas. 

* OSHC members should call the Student Health & Support Line on 1800 887 283

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