24/7 Medibank Nurse Phone Service

For when you have a health question, or you're feeling unwell and want to chat to an expert

The care you need, when you need it

We're always looking for ways to help our members, that’s why eligible members have access to the 24/7 Medibank Nurse phone service.

Members with hospital cover can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns and get professional advice on what to do next.

What can we help with

Expert consultation from simple health information or advice to assessment of symptoms and advice for next steps. Search for support services and connection to ambulance service if necessary.

Who you will speak to

Our nurses are qualified and experienced in providing expert health advice and information. An interpreting service and relay service is also available for those who need it.

24/7 support

Medibank customers with hospital cover can call the 24/7 Medibank Nurse to speak to experienced nurses 24 hours a day, 7 days a week.*

Complimentary health checks now available

We're always looking for ways to help our members, that's why we are trialling complimentary health checks over the phone with Registered Nurses for members with Hospital and Extras cover.^{^}

Find out more about health checks

Help on hand

Contact the Mental Health Support Line on 1800 644 325*.

If your situation in an emergency or life-threatening call 000. Or contact Lifeline on 13 11 14 for crisis support.

Things you should know

*OSHC members should contact the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

View our Privacy Policy and Disclaimer.

^{^} This health check service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.

Have questions?

Our team of experts are ready to help!

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