24/7 Medibank Nurse Phone Service

For when you have a health question, or you're feeling unwell and want to chat to an expert

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The care you need, when you need it

We're always looking for ways to help our members, that’s why all Medibank health insurance members1 have access to 24/7 Medibank Nurse, at no extra cost2.

Chat to a registered nurse3 over the phone or online to discuss any health questions or concerns and get professional advice on what to do next.

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What can we help with

Expert consultation from simple health information or advice to assessment of symptoms and advice for next steps. Search for support services and connection to ambulance service if necessary.

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Who you will speak to

Our nurses3 are qualified and experienced in providing expert health advice and information. An interpreting service and relay service is also available for those who need it.

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24/7 support

Medibank members with health insurance1 can chat to an experienced nurse at no extra cost2, over the phone or online 24 hours a day, 7 days a week.

Complimentary health checks now available

We're always looking for ways to help our members, that's why we are trialling complimentary health checks over the phone with Registered Nurses for members with Hospital and Extras cover.^

Help on hand

Contact the Mental Health Support Line on 1800 644 325*.

If your situation in an emergency or life-threatening call 000. Or contact Lifeline on 13 11 14 for crisis support.

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Things you should know

1 OSHC members can contact the Student Health and Support Line on 1800 887 283

2 Some referred services may involve out of pocket costs and waiting periods may apply.

3 This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

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