New travel insurance product features
At Medibank, we are always striving to improve our products for customers. Which is why we have introduced two new features for our Medibank Travel Insurance.
New for old luggage
With this new benefit any claims for lost, damaged or stolen personal items purchased within the last 2 years from the date of loss, will not have depreciation deducted from the claim amount provided you have a receipt to show when an item was purchased.~
This new feature means that members who are unable to make their pre-booked connecting flight, tour or cruise# due to transport delays could have reasonable expenses related to rearranging their travel reimbursed.^
24/7 emergency assistance
Our team of experienced doctors, nurses, travel consultants and case managers are here for you, 24/7.
If you need help finding appropriate medical treatment or you need to be medically evacuated, replacing lost travel documents or credit cards, our emergency assist team will help you out.
If you need emergency assistance please call +61 2 8907 5672
Cover for motorcycle or moped riders or passengers
Cover for activities like skiing, snowboarding or sledding
Rental car excess
Extra cover for excess on rental car accident insurance
Extra cover for luggage and personal items of value
Things you should know
*Aus. res. 18+ only. Starts 13/1/20 9am AEDT. Ends 31/3/20 11:59pm AEDT. To enter, purchase a Medibank travel insurance policy during the promotional period. If multiple people specified on Medibank travel insurance policy, only the first adult stated on the Certificate of Insurance will be entered into the draw. Policy must not be cancelled at time of draw to be eligible. Entrants contact details must be accurate and up to date. Draw: 2:30pm AEST 21/4/20, L4/411 Collins St, Melb. VIC 3000. Prize: 1 x $10,000 worth of EFTPOS gift cards. Prize is awarded as 2x $4,000 EFTPOS gift cards and 1x $2,000 EFTPOS gift card. Winner published in the Australian on 28/04/20. Promoter: Medibank Private Limited ABN 47 080 890 259, L 4, 720 Bourke St, Docklands VIC 3008. See Terms and Conditions for more information. Permit No's: ACT TP19/04765, NSW LTPS/19/40390 & SA T19/2023.
~Included on the International Comprehensive and Domestic Plan only. Must provide receipt.
#Only if cruise add-on has been purchased.
^Limits and exclusions apply. Not available on the International Medical Only plan.
1 - Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance. Medical evacuation cover subject to claim approval.
2 - Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over.
3 - Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover is not guaranteed and subject to a medical assessment.
4 - Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey provided they are not in full time employment, are financially dependent on you, and they are under 21 years of age.
5 - Item limits apply. See page 11 of the Combined FSG/PDS for more information.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.