24/7 emergency assistance
Our team of experienced doctors, nurses, travel consultants and case managers are here for you, 24/7.
If you need help finding appropriate medical treatment or you need to be medically evacuated, replacing lost travel documents or credit cards, our emergency assist team will help you out.
If you need emergency assistance please call +61 2 8907 5672
Cover for motorcycle or moped riders or passengers
Cover for activities like skiing, snowboarding or sledding
Rental car excess
Extra cover for excess on rental car accident insurance
Extra cover for luggage and personal items of value
Things you should know
* Aus. res. 18+ only. Starts 1/7/19 9am AEST. Ends 26/8/19 11:59pm AEST. To enter, purchase a Medibank travel insurance policy during the promotional period. If multiple people specified on Medibank travel insurance policy, only the first adult stated on the Certificate of Insurance will be entered into the draw. Policy must not be cancelled at time of draw to be eligible. Draw: 2:30pm AEST 13/9/19, L4/411 Collins St, Melb. VIC 3000. Prize: Trip for two (2) adults to Hawaii (up to AUD$10,000). Travel must be completed by 30 June 2020, is subject to availability and cannot be taken in peak times. Winner published in The Australian on 17/09/19. Promoter: Medibank Private Limited ABN 47 080 890 259, L 1, 720 Bourke St, Docklands VIC 3008. See https://www.plxs.com.au/wp-content/uploads/Legal-Automation-7000.pdf for Terms and Conditions. Permit No's: ACT TP19/03595, NSW LTPS/19/35624 & SA T19/1012. Travel Insurance: Limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230, AFSL 360138 arranges the insurance on behalf of the insurer. The issuer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please review your own needs and consider the Combined FSG/PDS. Ask us for a copy.
1 - Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance. Medical evacuation cover subject to claim approval.
2 - Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over.
3 - Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover is not guaranteed and subject to a medical assessment.
4 - Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey provided they are not in full time employment, are financially dependent on you, and they are under 21 years of age.
5 - Item limits apply. See page 11 of the Combined FSG/PDS for more information.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.