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Please note: Calls to our customer support line are experiencing longer than usual wait times of up to 90 minutes. We apologise for the inconvenience. You may find the answer to your query amongst the Frequently Asked Questions.
24/7 emergency assistance
Our team of experienced doctors, nurses, travel consultants and case managers are here for you, 24/7.
If you need help finding appropriate medical treatment or you need to be medically evacuated, replacing lost travel documents or credit cards, our emergency assist team will help you out.
If you need emergency assistance please call +61 2 8907 5672
Extra luggage limits
Increased cover for luggage and personal items of value.
Add winter sports
Cover for activities like skiing, snowboarding or sledding.
Add cruise cover
Be sure to tell us if you are travelling on a multi-night cruise of 2 nights or more. An additional premium is required to have the cruise included within your policy.6
Cover for motorcycle or moped riders or passengers.7
Things you should know
1 Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance. Medical evacuation cover subject to claim approval.
2 Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over.
3 Item limits apply. See the Combined FSG/PDS for more information.
4 Cover is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey provided they are not in full time employment, are financially dependent on you, and they are under 21 years of age.
5 Cover is limited to a maximum duration of up to 30, 45 or 60 days for international trips or 15 or 30 days on domestic trips depending on the duration choice you make.
6 You must take out an International Plan and tell us if you are going on a domestic or international cruise of 2 nights or more, in order to have cover for the cruise included within your policy. Unless your cruise is entirely within Australia (e.g. a multi-night cruise on the Murray River) in which case a Comprehensive Domestic plan may be purchased and no cruise cover variation is required.
7 Conditions and exclusions apply, please read the Combined FSG/PDS for more detail.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS to decide if this product is right for you. For information on the Target Market and Target Market Determinations, visit medibank.com.au/travel-insurance/help/
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