Enter your postcode to find your nearest store to have a face-to-face chat!
Plan ahead
Can’t wait for your holiday? Us too! Purchase a Domestic or an International Travel Insurance to New Zealand policy as soon as you book your trip. This ensures you immediately have cover for various amendment and cancellation costs, including our new COVID-19 related benefits.
Here’s what we cover
No matter how well you plan for a trip, sometimes things can go wrong. To put your mind at ease, take a look at the benefits we’ve added to our travel insurance policies below.
Cover for pre-trip and on-trip cancellation and amendment costs related to COVID-19
- If you’re diagnosed by a qualified medical practitioner with COVID-19 and can no longer travel.
- If you’re directed by a local public health authority into a period of quarantine because you’re classified as being a close contact of a person diagnosed with COVID-19 and you can no longer travel.
- If you need to amend or cancel your trip because your non-travelling relative or business partner in Australia or New Zealand is diagnosed with COVID-19 by a qualified medical practitioner and the level of infection is life-threatening.
- If your travel partner is diagnosed with COVID-19 by a qualified medical practitioner and can no longer travel and you no longer wish to travel as a result.
- Or, if your travel partner can no longer travel because they have been directed by a health authority into quarantine and you no longer want to travel as a result.
- If your host in Australia or New Zealand is diagnosed with COVID-19 by a qualified medical practitioner and you can no longer stay with them.+
- Or, if your host in Australia or New Zealand is directed by a local public health authority into a period of quarantine and you can no longer stay with them.+
- Cover is provided if your accommodation in Australia or New Zealand is shut down or closed because of a COVID-19 outbreak on the premises and hygiene measures are required.
- The destination activity venue (such as ski venue, theme park or musical) in Australia or New Zealandis closed because of COVID-19.
COVID-19 related medical expenses
If you’re travelling internationally to New Zealand, our COVID-19 International Travel Insurance benefits can provide cover for your overseas medical costs if you’re diagnosed with COVID-19 by a qualified medical practitioner while travelling in New Zealand. This cover includes costs resulting from any overseas medical treatment and ambulance transportation you require when suffering from COVID-19.
Cover for essential health care workers
As we’ve all seen, the situation with COVID-19 can change at any moment, so we provide cover for pre-trip cancellation costs for essential health workers if your leave is revoked by your employer as a result of COVID-19.
What about International Travel Insurance to destinations other than New Zealand?
We have extended some of our COVID-19 benefits to other international destinations, as long as those travel destinations are not subject to a ‘Do Not Travel’ warning on the Smartraveller website at the time you enter the country, or part of the country . These benefits include:
- Cover for overseas medical expenses if you are diagnosed by a qualified medical professional with COVID-19 during your journey.
- If you’re diagnosed with COVID-19 on your trip, and are required to quarantine immediately (in situ) and you therefore lose some or all of your trip, cover is provided for certain additional expenses, cancellation and amendment costs, provided your journey did not include travel on a multi-night cruise.
- Cover for cancellation or amendment costs if you’re diagnosed with COVID-19 prior to departure, or you are required to quarantine because you’re a close contact with a COVID-19 case prior to your departure. And, if you’re an essential health care worker and your leave is revoked.
- If your relative or business partner in Australia or New Zealand who isn’t travelling with you is diagnosed with life threatening COVID-19, cover is provided for amendment and cancellation costs and some additional expenses.
Here’s what we don't cover
It important to read the Product Disclosure Statement before you consider purchasing a travel insurance policy. Unfortunately, we can’t cover every scenario that may arise as a result of the coronavirus pandemic.
We don’t provide cover for
- If the government bans travel to the country or part of the country you are travelling to before or during your trip, such as through “Do Not Travel” warnings.
- Government directed border closures.
- Some benefits are not covered if your trip includes a multi-night cruise.
- Mandatory quarantine or self-isolation requirements related to cross border, area, region or territory travel.
- For full details on our coronavirus travel insurance benefits, please read the PDS here.

Ready to book?
Great, use our handy tool for a quick and easy online quote or give us a call on 132 331 to chat through your options.
We’ve got your questions covered
If you purchase a Medibank Travel Insurance policy on or after the 9th of December 2020, you will now receive additional COVID-19 insurance benefits such as:
Overseas Medical Expenses
If you purchased an international travel policy to New Zealand your policy will cover overseas medical expenses if you’re hospitalised due to contracting COVID-19 whilst in New Zealand. This cover includes costs resulting from any medical treatment and ambulance transportation you require when suffering from COVID-19.
If you purchased an international travel policy to any other international destination your policy will cover overseas medical expenses as above if the country or area you travelled to is NOT subject to “Do not travel” advice on the Australian Government smartraveller website at the time you entered the area or country
Pre-Trip Cancellation Expenses
We can now provide cover for a number of COVID-19 trip cancellation and amendment costs such as if:
- You are diagnosed by a qualified medical practitioner with COVID-19 and can no longer travel
- You are directed by local public health authority into a period of quarantine because they have classified you as having contact with a person diagnosed with COVID-19 and you can no longer travel
- You need to amend or cancel your trip because your relative or business partner in Australia or New Zealand is diagnosed with COVID-19 by a qualified medical practitioner and the level of infection is life-threatening
- The accommodation you planned to stay at is shut down or closed because of a COVID-19 outbreak on the premises and hygiene measures are required
For further information on our COVID-19 travel insurance benefits, please refer to our Medibank Travel Insurance COVID-19 benefits page and our Product Disclosure Statement
No, you will not be covered for claims related to COVID-19 if you purchased your policy between 21 March and 8 December 2020.
Our policies come with the condition that you are not aware of any circumstance which is likely to cause a claim under your policy.
As the Australian Government announced a travel ban from 21 March 2020 and effectively closed its borders, we consider that by this date the COVID-19 pandemic was a known event worldwide, regardless of where you were travelling to. Therefore, policies purchased between 21 March and 8 December 2020 will not cover claims related to COVID-19.
The COVID-19 pandemic was present and known in certain countries during this period. Therefore, our claims team will consider DFAT (Department of Foreign Affairs and Trade) travel advice in place at the relevant time and travel destination in order to assess coverage under your policy.
If you purchased an international travel policy prior to 23 January 2020 your policy will cover overseas medical expenses if you’re hospitalised due to contracting COVID-19 whilst overseas.
You will also have cover for additional expenses and trip cancellation expenses on domestic and international comprehensive policies if your travel plans have been impacted by the pandemic and the Australian Government’s ‘Do Not Travel Advice’.
If you do have to cancel your trip, please contact your travel provider in the first instance as many major airlines, hotels and tour companies have recently changed their cancellation policies and are providing travel credit or full refunds.
If your travel provider is not providing travel credits or refunds, you should refer to your Product Disclosure Statement to check your level of cover and see if your policy covers the non-refundable costs associated with your travel plans.
Unfortunately, you will not be covered for cancellation costs if you have a Medical Only Plan.
You may be eligible for a credit note or refund on your policy if ALL the following apply to you:
- You have a domestic or international single-trip policy and your trip's been affected by the COVID-19 pandemic
- Your departure date (shown on your Certificate of Insurance) is between 24 March to 17 March 2021
- You never left for your trip
- You haven’t made a claim, and you won’t make one for this policy in the future.
If ALL of the above apply, you are yet to cancel your policy and would like a credit note:
Contact us at redeem@travelinsurancepartners.com.au so we can assess your eligibility and organise this for you.
Credit is for 100% of the value of the policy and valid for two (2) years from the original date of departure.
If you choose a Credit Note and you change your mind at a later date, you are still eligible to receive a full cash refund and the Credit Note will be considered void. Please note that Credit Notes will be valid for two (2) years from the original date of departure.
If you would prefer to apply for a refund, please complete our online form and confirm your details so we can assess your eligibility.
Applying for a credit note or refund will cancel your policy and as a result no future claims can be made on the policy.
Customers who have already received a partial refund may be eligible for a top-up refund if the above criteria are also met. For these refunds, you do not need to do anything. We will facilitate this on your behalf.
If you’d like to speak to one of our customer service team about a possible Travel Insurance refund or would like a refund on an Annual Multi-Trip policy, please give us a call on 1300 362 544.
Once you've requested your credit note or refund, we'll assess your eligibility and process it as soon as we can (usually within 3 weeks). The refund will be sent to the same card you used to pay for your policy.
If there are any issues with processing your refund, we'll contact you.
Things you should know
This is general advice only.
+ Sub-limits apply. Please read the SPDS for further information.
*Limits, sub-limits, conditions, and exclusions apply. For full details on exactly what’s covered by our COVID-19 travel insurance benefits, please read our product disclosure statement.
~Medical cover will not exceed 12 months from onset.
Our Domestic and international (to New Zealand) travel insurance policies provide limited cover for Covid-19 for domestic travel within Australia and travel to New Zealand. For the latest advice, please check the New Zealand and Australian government travel requirements, which may include mandatory health declarations, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS to decide if this product is right for you.
Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.