Hospital Assist

Support before and after your hospital stay with information, advice over the phone, and access to health professionals. We're here to help.

Choices and support from your cover

If you're planning a hospital visit, talk to us first to understand what's included in your cover, what choices you have for care and recovery, and how you could reduce your out-of-pocket costs. We can help guide you through all of these decisions.

Contact us early to ensure you receive all the benefits and access the health support services that go with your Medibank membership.

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Stage 1: Explore your treatment options

Make an informed decision about surgery or alternative care options.

Choose your specialist and your hospital.

Explore both private and public hospital options.

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Stage 2: Going to hospital? 

Confirm the treatments that are covered under your policy.

Know what to expect from your hospital stay.

Be fully informed of your out-of-pocket costs upfront, and any affordable care options available.

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Stage 3: Recovering from hospital

Is 'at home recovery' an option for you?

Learn how to stay healthy when you get home from hospital and beyond, and make sure your claims and care are organised.

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Common procedures

Learn more about the most common procedures like knee replacements, colonoscopies, wisdom teeth removal and more.

Understand your out-of-pocket costs.

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Hospital cover and out-of-pocket costs

Avoid bill shock - understand the cost of your procedure and check your out-of-pocket costs.

How your hospital cover works to pay benefits towards some of the costs of your treatment.

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Medibank Health Support Services

Help on hand with 24/7 Medibank Nurse

Learn how Health Concierge could help you prepare for, and recover from a hospital stay.

Medibank at Home - bringing hospital care into our members' homes.

Accident and Emergency

Understand your options and how your cover can help in an accident or emergency.

Medibank health support and services

As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.

24/7 Medibank Nurse

With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~

Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#

Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.*

Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.

How much will my procedure cost?

Use our Procedure Cost Estimator to find out the typical cost of more than 40 common procedures.

Got more questions? We've got answers

Going to hospital can be complex, so here is some extra information that might help. And if you still have questions, call us any time on 132 331. We're here to help.

How does your hospital rate? See how others rated their experience

Medibank's Hospital Experience scores are the survey results of over 87,000 members, who have stayed overnight in an Australian hospital, to better understand what they liked and disliked about their care.Δ

Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

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Things you need to know

* Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

Δ The information provided does not reflect clinical experience or competency or represent a score against minimum standards or accepted industry benchmarks. This tool does not provide clinical, medical or other professional advice.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).