Exploring your options

Before you begin your hospital journey, let's talk through the options available to you.

Are you starting your hospital journey?

Whether you’re exploring your options for surgery, or days away from a procedure, we've got some handy resources to help you prepare. And if you haven’t checked in with us yet, get in touch! The earlier you contact us, the more support and options we can provide.

1Check your cover

Call us on 132 331 or login to MyMedibank to check what treatments you have cover for. We can also help you understand your treatment choices, check costs, and provide support from the very beginning of your hospital journey all the way through to recovery.

2Speak to a specialist or GP

After you have checked in with us, speak to your GP or specialist. They’ll be able to advise you whether you need the surgery, what your surgical and non-surgical options are, what to expect before, during and after hospital, and what you need to do to stay healthy.

Let's get started

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Understanding your options

Comparing your public and private hospital options

Choosing your specialist and hospital

What you need to know before making your decision

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Understand your hospital cover

What is hospital cover?

How to check what's included under your policy

Discover how different levels of cover can support your healthcare needs.

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Manage your costs

What are out-of-pocket costs?

What is GapCover?

How you can reduce your out-of-pocket costs


Having private hospital cover means you have choices

Long before your hospital admission, we can help you explore your options for treatment and recovery, and find ways to minimise your out-of-pocket costs.

Accident and Emergency

Understand your options and how your cover can help in an accident or emergency.

Medibank health support and services

As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.

24/7 Medibank Nurse

With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~

Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#

Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.*

Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you need to know

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

* Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas.