Health support and services for when you go to hospital

Find out more about the support services available to you before, during and after hospital.

Medibank health support and services

Our support programs are designed to assist members to understand and take control of their health and navigate the system.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.¹

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Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.⁶

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Medibank Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week. ¹

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Mental health support telehealth consultations

Medibank members with extras cover that includes mental health support, can now claim for individual psychology consultations via telehealth, and individual, couple and family counselling consultations via telehealth. Check your cover summary to see if mental health support is included on your extras cover, and what annual limits apply. Benefits are paid towards Medibank recognised Counsellors only.

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Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.³

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Medibank’s CareComplete programs provide extra support and personalised care (for eligible members) when you need it most. We work in partnership with your GPs and health care team to help you access the right support and resources you need to help you manage your condition better and to improve your overall health. ⁴

How much will my procedure cost?

Use our Procedure Cost Estimator to find out the typical cost of more than 40 common procedures.

COVID-19 Health Support

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.

Visit COVID-19 Health Support

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you should know

1    OSHC members should call the Student Health and Support Line on 1800 887 283

2    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

3    Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

4    Available in most major metropolitan and regional areas. Not available in the Northern Territory.

5    Waiting periods may apply. Suspended policies excluded.

6   Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).