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Health support and services for when you go to hospital

Find out more about the support services available to you before, during and after hospital.

Medibank health support and services

Our support programs are designed to assist members to understand and take control of their health and navigate the system.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.¹

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Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.⁶

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Medibank Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week. ¹

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New telehealth services

Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken between 14 April and 30 September 2020.²

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Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.³

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Medibank’s CareComplete programs provide extra support and personalised care (for eligible members) when you need it most. We work in partnership with your GPs and health care team to help you access the right support and resources you need to help you manage your condition better and to improve your overall health. ⁴

How much will my procedure cost?

Use our Procedure Cost Estimator to find out the typical cost of more than 40 common procedures.

Introducing COVID-19 Health Assist

Eligible Medibank members with hospital cover may now access personalised advice and support at home from dedicated healthcare professionals at no extra cost. We call it COVID-19 Health Assist.

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Support for all hospitalised members

Regardless of a members’ level of existing hospital cover, Medibank will pay benefits towards chest, heart, lung and kidney hospital admissions, during this coronavirus (COVID-19) pandemic. ⁵

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Special Pandemic Support

Personalised health advice and phone support for eligible members needing care due to COVID-19, all from their homes. From providing advice about what to expect during a hospital admission, and how to deal with the stresses of COVID-19, to helping you look after your emotional wellbeing, we’ll be by your side.⁵

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COVID-19 Monitoring at Home

Designed to help eligible members diagnosed with COVID-19 manage their health and wellbeing at home (when their doctor says it is safe to do so), with daily check-ins and monitoring of symptoms by a Medibank nurse over the phone.⁵

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COVID-19 Recovery at Home

A comprehensive rehabilitation program, offering support for physical and mental health recovery, to help eligible members as they seek to recover and restore quality of life after COVID-19.⁵

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

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Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

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Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you should know

1    OSHC members should call the Student Health and Support Line on 1800 887 283

2    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

3    Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

4    Available in most major metropolitan and regional areas. Not available in the Northern Territory.

5    Waiting periods may apply. Suspended policies excluded.

6   Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).


Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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