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Ways in which your Medibank membership can help you at this time.
To our friends and families affected by lockdowns, we're always here to provide round-the-clock advice, guidance and more.
Find out how you and your family can stay on top of your health and wellbeing at this time.
Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.
Telehealth explained: helping our members look after their health and wellbeing from home.
COVID-19 has changed the way you can access telehealth. Here's what you need to know and how you can access them.
Staying on top of your mental health: tips for coping during COVID-19
Tips and ideas to help you reduce stress and cope with the changes and uncertainty you may be experiencing.
Getting your medicines during the coronavirus outbreak: what you need to know
Staying at home and on top of your health. Here’s what you need to know about getting your medicines during COVID-19.
How to keep up with your health checks during COVID-19
During this time, it’s tempting to put off regular health checks and stay at home. However, this could be detrimental to your health. Here’s how to see your doctor during COVID-19.
Staying connected at a time of social distancing
How you can practice social distancing without feeling isolated.
I suspect I have COVID-19. What next?
If you think you may have caught the novel coronavirus, here’s what you should do.
Self service options
Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*
Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*
Things you should know
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
*OSHC members should call the Student Health and Support Line on 1800 887 283
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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