Skip to main content Skip to main navigation

Supporting you through COVID-19

In more ways than ever before, we're here to help

How we can support you through the COVID-19 pandemic

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.

display /general / question-40 Created with Sketch.

What to do if you have COVID-19

Find out how we're supporting those in need at this time.

display / wellness / person-40 Created with Sketch.

Managing your mental health and wellbeing

How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.

display / wellness / health-40 Created with Sketch.

How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

display / wellness / health-plan-40 Created with Sketch.

Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

display /general / increase-40 Created with Sketch.

Make the most of your cover

Ways in which your Medibank membership can help you at this time.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

More information, advice and support

Coronavirus (COVID-19): separating fact from fiction

Here’s a quick run down on some common myths — and important information you can put in place to protect yourself and the people around you.

Staying on top of your mental health: tips for coping during COVID-19

Tips and ideas to help you reduce stress and cope with the changes and uncertainty you may be experiencing.

A couple at home

Getting your medicines during the coronavirus outbreak: what you need to know

Staying at home and on top of your health. Here’s what you need to know about getting your medicines during COVID-19.

 A woman researching on her laptop

How to keep up with your health checks during COVID-19

During this time, it’s tempting to put off regular health checks and stay at home. However, this could be detrimental to your health. Here’s how to see your doctor during COVID-19.

A person unwell on the couch

What to do if you have COVID-19

Here’s a guide to what you should do if you have COVID-19.

A person unwell on the couch

I suspect I have COVID-19. What next?

If you think you may have caught the novel coronavirus, here’s what you should do.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

As always, our customer service team continues to be available on the phones, via 24/7 web chat, and of course you can access information about your policy through My Medibank, online and via the app.

display /general / chat-40 Created with Sketch.

24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

display /general / emergency-40 Created with Sketch.

24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

display / wellness / person-40 Created with Sketch.

Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

display / tech / desktop-40 Created with Sketch.

Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

Things you should know

*OSHC members should call the Student Health and Support Line on 1800 887 283

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us