Supporting you through COVID-19

In more ways than ever before, we're here to help

Continuing to support you through the COVID-19 pandemic

Whether you're directly impacted by COVID-19, looking after yourself in isolation, or looking for advice on COVID-19 testing and vaccines, we're here to help.

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Make the most of your cover

Ways in which your Medibank membership can help you at this time.

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24/7 Mental health advice and support 

To our friends and families affected by lockdowns, we're always here to provide round-the-clock advice, guidance and more.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

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Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

Telehealth services available

Don't forget, eligible members with extras can also claim benefits on selected telehealth services.~

Important information for you to know

The information below may help provide some clarity during this time. If there's anything we can help you with, please don't hesitate to call us.

More information, advice and support

Telehealth explained: helping our members look after their health and wellbeing from home.

COVID-19 has changed the way you can access telehealth. Here's what you need to know and how you can access them.

Staying on top of your mental health: tips for coping during COVID-19

Tips and ideas to help you reduce stress and cope with the changes and uncertainty you may be experiencing.

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Getting your medicines during the coronavirus outbreak: what you need to know

Staying at home and on top of your health. Here’s what you need to know about getting your medicines during COVID-19.

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How to keep up with your health checks during COVID-19

During this time, it’s tempting to put off regular health checks and stay at home. However, this could be detrimental to your health. Here’s how to see your doctor during COVID-19.

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Caring for a loved one with COVID-19

How to care for your loved one at home, while keeping yourself, and others, safe.

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I suspect I have COVID-19. What next?

If you think you may have caught the novel coronavirus, here’s what you should do.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover. Find out more about our support services.

Due to higher demand for these services we are increasing the number of our health experts.

As always, our customer service team continues to be available on the phones, via web chat, and of course you can access information about your policy through My Medibank, online and via the app.

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

Did you find this information useful?

Things you should know

~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

*OSHC members should call the Student Health and Support Line on 1800 887 283

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).