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Healthy at home
Suggestions to help improve your health while spending extra time at home.
How to stay healthy while working from home
Coronavirus (COVID-19): separating fact from fiction
The benefits of healthy home cooking
Working from home...when the family are all home
8 ways to prepare for cold and flu season (in a COVID-19 world)
How to plan for a healthier future during COVID-19

Looking after your family
Information, tips and ideas to help you manage your changing family situation at home.
Expecting a baby during COVID-19
Bringing home a new baby during a pandemic
Caring for a loved one with COVID-19
How to guide teenagers through COVID-19

Managing mental health
Tips and ideas to help reduce stress and cope with the changes and uncertainty of COVID-19.
Staying connected at a time of social distancing
Self-isolation: how it helps to stop COVID-19 and tips to help you get through
Staying on top of your mental health: tips for coping during COVID-19
Worried about someone's mental health?

Getting treatment or going to hospital
What you need to know if you need treatment for a health condition.
How to keep up with your health checks during COVID-19
What to do if you have COVID-19
I suspect I have COVID-19. What next?
Getting your medicines during the coronavirus outbreak: what you need to know
Cancer and COVID-19: what you need to know
Is it safe to go to hospital during COVID-19?
Live Better at Home
At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.
We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.


New podcast alert: Parenting in the age of coronavirus
Medibank proudly supports a new podcast hosted by experts in children's health at the Murdoch Children's Research Institute. You’ll get evidence-based tips and tricks for adjusting to COVID-19.
Providing support for our members
Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.


24/7 Webchat
Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*
Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*
Self service options
Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.


*OSHC members should call the Student Health and Support Line on 1800 887 283
More information, advice and support
Managing your mental health and wellbeing
How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.
Managing existing health concerns
Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.
Important information for you to know
The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

The symptoms of COVID-19 to look out for include:
Fever
Runny nose
Sore throat
Coughing
Chills or sweats
Shortness of breath
Loss in sense of taste or smell
If you’re feeling any one of these symptoms, please make sure you get tested as soon as possible.
Most importantly, if you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.
Put simply, good hygiene and physical distancing.
Good hygiene
Practising good hygiene is one of the most effective ways to protect against infection and prevent the spread of coronavirus. All of us have a role to play in maintaining high standards to protect our own health and the health of each other. These measures include:
covering your coughs and sneezes with your elbow or a tissue
disposing of tissues properly
washing your hands often with soap and water, including before and after eating and after going to the toilet
using alcohol-based hand sanitisers
cleaning and disinfecting surfaces
Physical distancing
Another way to protect the community is physical distancing, which is essentially reducing the contact you have with other people. It includes:
staying at home if you are unwell, and avoiding close contact with anyone who is unwell
avoiding large public gatherings if they’re not essential
keeping a distance of 1.5 metres between you and other people whenever possible
minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions
Self-isolation
Self-isolation means you must stay at home for 14 days. You must self-isolate if you have COVID-19, or you have been in close contact with a confirmed case of COVID-19. The Australian Government has prepared some information around what this means and the advice you should follow.
Understandably, these are stressful and uncertain times. Even if you don't feel ill, you may still find it difficult to cope with things like social distancing and any potential financial pressures.
You may find it worthwhile to visit Beyond Blue for some very helpful information to help look after your mental health.
More testing centres are now open.
Many states have increased their testing capabilities, with more and more testing centres opening around Australia. So, if you have any symptoms, please find the nearest centre https://www.health.gov.au/initiatives-and-programs/coronavirus-covid-19-gp-respiratory-clinics
In order to return safely to our normal daily routines, we need to increase the community’s ability to track and contain any future COVID-19 outbreaks. The Health Department’s COVIDSafe app is designed to do just that; by tracing the possible movements of COVID-19 and helping to alert people who’ve been in close contact with someone with COVID-19
You can find more information at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app
Medibank stores in Australia are open to assist our members, with additional safety measures in place, such as:
- Limits on how many people can be in store at any given time
- Use of hand sanitiser before entry
- Changes in store opening hours
Check out our store locator for current opening hours of our Medibank stores. We look forward to seeing you again!
Most providers are open, but this may change at any time, so please contact your health service provider directly to confirm their availability.
As of Wednesday 15 July 2020, some dental procedures will be restricted in Victoria, due to the recent spikes in COVID-19 in that state. If you have an upcoming dental procedure in Victoria, please call your dental practice to see how this may affect your appointment.
It's also worth asking what additional measures they have in place to ensure everyone's safety.
Things you should know
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Have questions?
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