Make a claim

How to make a claim

For Life Insurance, Income Protection, and Funeral Insurance

The claims process has been designed to get your claim settled as quickly as possible, so there's one less thing for you or your family to worry about.  One of our helpful staff will discuss the process with you and organise the necessary paperwork to be sent out to you.

Call us

Just phone 1300 766 085 if you think you may need to make a claim.

We are available to help from Monday to Friday, between 8:00am and 8:00pm (AEST).

Email us

Send us an email at

Write to us

Alternatively, you (or your legal personal representative) can write to us on:

Claims Services

Medibank Life Insurance

PO Box 6728

Baulkham Hills NSW 2153


Further information about making a claim can be found in the relevant Product Disclosure Statements.

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available here to ensure the product is right for you. Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner’s privacy practices and policy.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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