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How to make a claim
The claims process has been designed to get your claim settled as quickly as possible, so there's one less thing for you or your family to worry about. One of our helpful staff will discuss the process with you and organise the necessary paperwork to be sent out to you.
Call us
Just phone 1300 766 085 if you think you may need to make a claim.
We are available to help from Monday to Friday, between 8:00am and 8:00pm (AEST).
Email us
Send us an email at claims@life.medibank.com.au
Write to us
Alternatively, you (or your legal personal representative) can write to us on:
Claims Services
Medibank Life Insurance
PO Box 6728
Baulkham Hills NSW 2153
Further information about making a claim can be found in the relevant Product Disclosure Statements.
Things you should know
Life Insurance
You should read the Medibank Starter Life Insurance Product Disclosure Statement and Financial Services Guide, the Medibank Life Insurance combined Product Disclosure Statement and Financial Services Guide carefully before deciding whether or not to buy that product.
Funeral Insurance
You should read the Medibank Funeral Insurance Product Disclosure Statement carefully before deciding whether or not to buy that product.
Income Protection
You should read the Medibank Income Protection Product Disclosure Statement carefully before deciding whether or not to buy that product.
Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306; Australian Financial Services Licence No. (AFSL) 324908, Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Sydney NSW 2000. Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884; AFSL 343079, 58 Norwest Boulevard, Bella Vista NSW 2153 and promoted by its Authorised Representative Medibank Private Limited ABN 47 080 890 259; Authorised Representative No. 286089, 720 Bourke Street, Docklands VIC 3008. Medibank Private is also authorised by GFS to distribute Medibank Starter Life insurance.
Your personal information will be handled in accordance with our Privacy Collection Notice.
Have questions?
Our team of experts are ready to help!
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