For customers who purchased a Medibank Life Insurance policy after 1 July 2023, click here.
Existing policy enquiries
Phone: 1300 766 085, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT.
Email: service@life.medibank.com.au
Post: Medibank Life Insurance, PO Box 6728, Baulkham Hills, NSW 2153
We hope that you never have a reason to complain, but if you do, please click the below tab to find out how.
Phone: 1300 766 085, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT.
Email: claims@life.medibank.com.au
Post: Claims Services, Medibank Life Insurance, PO Box 6728, Baulkham Hills, NSW 2153
Further information about making a claim can be found in the relevant Product Disclosure Statements.
Product Disclosure Statements
The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.
- Medibank Life Insurance Product Disclosure Statement (Effective 27/09/21)
- Medibank Starter Life Insurance Product Disclosure Statement (Effective 27/09/21)
- Medibank Income Protection Product Disclosure Statement (Effective 29/03/21)
- Medibank Funeral Insurance Product Disclosure Statement (Effective 27/09/21)
Significant Event Notices
Significant event notices provide important information relating to updates or changes that may affect your policy.
• Medibank Life Insurance product upgrade brochure (effective from 9/11/2023) – This product upgrade brochure is applicable to policy holders with a policy start date on and between 07/10/2008 – 24/05/2009.
• Medibank Life Insurance product upgrade brochure (effective from 9/11/2023) – This product upgrade brochure is applicable to policy holders with a policy start date on and between 25/05/2009 – 01/07/2023.
• Medibank Life insurance product upgrade brochure (effective from 20/04/2020) – This product upgrade brochure is applicable to policy holders with a policy start date prior to 20/04/2020.
Financial Services Guide
The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.
- Medibank Life Insurance Financial Services Guide (Issued 27/09/21)
Target Market Determination
- Life Insurance Target Market Determination (Effective 27/09/21)
- Starter Life Insurance Target Market Determination (Effective 27/09/21)
- Funeral Insurance Target Market Determination (Effective 01/10/22)
Fact Sheets
- Medibank Life Insurance Fact Sheet
- Medibank Starter Life Insurance Fact Sheet
- Medibank Funeral Insurance Fact Sheet
- Medibank Income Protection (Standard Cover) Fact Sheet
- Medibank Income Protection (Essential Cover) Fact Sheet
Forms
Our commitment to the Life Insurance Code of Practice
Swiss Re, the issuer of Medibank Life Insurance products (prior to 1 July 2023) has adopted the Life Insurance Code of Practice (the Life Code). The Life Code is the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you, our customer. You can find out more about the Life Code on the Swiss Re Website.
The Life Code sets out how insurers will assess your claim if your Insurance Policy has a medical definition which specifies an obsolete method of diagnosis or treatment that is no longer used in mainstream medical practice in Australia. Any future improvements we make to medical definitions applicable to your Insurance Policy will be made available to you in the event of your need to claim.
You can find out more on the Swiss Re website.
Policies
Prior to 1 July 2023, Medibank Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS).
Find out about Swiss Re’s Family Violence Policy
Find out about Greenstone Financial Services Family Violence Policy
For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner's privacy practices and policy.
Financial Hardship Support
If you’re experiencing financial hardship and are having difficulty meeting your premium payments, we’re here to help. We may agree to a short-term arrangement to assist during this difficult time. We ask that you let us know as soon as possible so we can help. Please get in touch on 1300 052 589 so we can talk through your options.
The below are free external support services that may also be able to help if you or a loved one are experiencing financial hardship or navigating a challenging situation.
Additional support
If you require assistance when contacting us or interacting with our products and services, please click below to find out how we could help you.
Things you should know
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available on this page to ensure the product is right for you. The insurance products on this page are issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re), and administered by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS). Medibank Private Limited ABN 47 080 890 259 (Medibank Private), promoted the insurance products as an authorised representative (AR) of GFS, AR 286089.