For customers who purchased a Medibank Life Insurance policy after 1 July 2023, click here.

Life, income & funeral insurance purchased prior to 1 July 2023

We're here to support you, whether you have questions about your existing policy, need to make a claim, or are looking for useful documents and additional support.

Existing policy enquiries

Phone: 1300 766 085, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 

Email: service@life.medibank.com.au

Post: Medibank Life Insurance, PO Box 6728, Baulkham Hills, NSW 2153

We hope that you never have a reason to complain, but if you do, please click the below tab to find out how.

 

Make a claim

Phone1300 766 085, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 

Emailclaims@life.medibank.com.au

Post: Claims Services, Medibank Life Insurance, PO Box 6728, Baulkham Hills, NSW 2153

Further information about making a claim can be found in the relevant Product Disclosure Statements

 

Useful documents

If you can't find the documents you need below or are unsure which ones are relevant to your policy, please contact us for assistance.

Product Disclosure Statements

The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.

Financial Services Guide

The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.

Target Market Determination

Fact Sheets

Forms

Our commitment to the Life Insurance Code of Practice

Swiss Re, the issuer of Medibank Life Insurance products (prior to 1 July 2023), has adopted the Life Insurance Code of Practice.

You can find out more on the Swiss Re website.

Policies

Prior to 1 July 2023, Medibank Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re) and administered by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS).

Find out about Swiss Re’s Family Violence Policy

Find out about Greenstone Financial Services Family Violence Policy

For more information about how Medibank handles your personal information see our Privacy Policy. The Privacy Collection Notice provides more information about our partner's privacy practices and policy.

 

Life insurance FAQs

If you still have questions about your current life insurance policy, we've got answers to common questions right here for you.

Income protection FAQs

For customers who purchased Medibank Income Protection before 1 July 2023.

Funeral insurance FAQs

Medibank Funeral Insurance is no longer available for sale. However, customers with an existing funeral insurance policy are still covered.

Life insurance and COVID-19 FAQs

For life insurance purchased prior to 1 July 2023.

Additional support

If you require assistance when contacting us or interacting with our products and services, please click below to find out how we could help you.

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available on this page to ensure the product is right for you. The insurance products on this page are issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re), and administered by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS). Medibank Private Limited ABN 47 080 890 259 (Medibank Private), promoted the insurance products as an authorised representative (AR) of GFS, AR 286089.

Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
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