If you receive any suspicious emails or texts, please report them to Scamwatch.

Security and privacy

We're working 24/7 to help keep your personal and health data safe and secure.

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Help and support     Security and privacy 

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How to protect yourself

Better secure your information with these practical tips and resources.                                                                                                        

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How we protect you

Your personal and health information are important. That’s why we work with cybersecurity experts to continuously enhance and protect our systems.

Common health insurance scams and what to look out for

Stay safe from health insurance scams with our easy-to-follow guides on our Scams page.

Useful information

Got questions? Check out our FAQ page.

Latest articles about staying safe online


More help and support

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General enquiries

Phone 132 331

Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed

Or visit us in-store.

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Report a scam

If you receive any suspicious emails or texts, please report them to Scamwatch.

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24/7 Mental Health Phone Support

Members with hospital cover¥¥ can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions and get advice on what to do next, 24 hours a day 7 days a week on 1800 644 325.

Things you should know

¥¥ OSHC members should call the Student Health & Support Line on 1800 887 283.