If you receive any suspicious emails or texts, please report them to Scamwatch.

How to protect yourself

Practical tips and resources to help keep your information safe and secure.

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Help and support     Security and privacy     How to protect yourself

What to do if you've been scammed

If you've been a target of a scam, it's essential to act quickly.

Personal and health information

If you’ve supplied personal information (including credential information), complete the IDCARE 'Get Help' form. An identity and Cyber Security Case Manager will be in touch to provide tailored advice.

IDCARE is Australia and New Zealand's national identity and cyber support service, and one of our trusted partners.

Financial details

If you’ve supplied financial information or believe a third party has had access to your financial information (like your credit or debit card details), or you suspect someone may have maliciously gained access to your financial account, contact your bank immediately. Report a security breach and be on the lookout for suspicious transactions.

Suspicious activity

If someone threatens to release your data unless you pay, file a report with ReportCyber immediately or call the Australian Cyber Security Hotline on 1300 292 371.


How to tell if a Medibank communication is real

Spot potential scams with our easy-to-follow guides.


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Common health insurance scams and what to look out for

Stay safe from health insurance scams with our easy-to-follow guides on our Scams page.

Keeping your information safe from scammers

Learning about common scams can help you stay alert to threats.

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Suspicious links

As a good base rule, don't immediately click on a link in a message or email. If it's related to your insurance, log on to My Medibank to check your profile, or call us on 132 331.

Learn more: Cyber Threats

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Unexpected text messages

Some healthcare insurance scams allege that there’s a problem with your account, like a missed payment. Scammers create a sense of urgency to trick you into sharing personal information. If you're uncertain about a message, stay calm and contact us.

Learn more: How to spot scam text messages

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Unusual calls

If you receive a call from us and you feel intimidated, hang up immediately. Call us back on 132 331

Learn more: Recognising Scams

Simple ways to protect yourself

Verify communications

If you receive communications from us, check it against our email address or phone number. If you’re still unsure, contact us directly on 132 331.

Learn more from the Australian Cyber Security Centre: Identify phishing message


Stay alert

Phishing scams can come in many forms - phone calls, letters, texts or emails. Scammers often use sophisticated technology to pose as legitimate companies and organisations, like Medibank, ahm, and even the government. They may ask you for personal information, such as your password or credit card number.

Learn more from the Australian Cyber Security Centre: What is phishing?

Suspicious senders

Don't open texts or emails from unknown or suspicious numbers or addresses. If you receive unwanted or suspicious communication, report it to Scamwatch

Learn more from cyber.gov.au: How to spot scams


Monitor your accounts

Look out for fraudulent and unauthorised transactions on all your accounts. If you use a bank app, consider enabling push notifications to receive an alert whenever there's a transaction.




Protect your information

We'll never contact you to demand money, ask for your password or sensitive information, or call you outside our business hours unless we've previously arranged it with you. (If you have previously placed a security question or PIN on your Medibank account, we’ll use this to confirm your identity every time you contact us.) 

Even if you’ve called us, don’t share any personal information unless we've verified your identity through our multi-factor authentication (MFA) process.

Learn more: What is MFA?


Regularly update your passwords. When creating a password, make sure it's strong. Enable MFA on your online accounts as much as possible.

Learn more: 11 tips for creating a secure password


How scam-proof are you?



  • My Medibank security checklist

    1. Ensure you're using the latest version of the My Medibank app as this will have the latest security updates. If you’re using My Medibank online, make sure the URL starts with members.medibank.com.au.

    2. Use your My Medibank digital card where you can. This can help reduce some of the risks that may come with carrying a physical card, such as losing it or having it stolen and misused.

    3. Create a strong password for My Medibank and update it regularly. Learn how to update your My Medibank password

    4. Ensure your details are up to date and accurate. This will also help us address you by name in our communications. Learn how to update your details on My Medibank.

    5. Review your communication preferences to manage how we contact you. Learn how to manage your communication preferences.

an image of the My Medibank app and two people looking at a mobile

Download the My Medibank app for secure access to your account and claims, anytime, anywhere.

A safe and secure way to update your personal details and make a payment or claim online, protected by multi-factor authentication and other safety features.

Additional support and resources

How to spot scam emails

How to spot scam text messages

Spot the scam signs – from Scamwatch

Recognise and report scams – from Australian Cyber Security Centre


Latest articles about staying safe online

Useful information

Got questions? Check out our FAQ page.


More help and support

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General enquiries

Phone 132 331

Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed

Or visit us in-store.

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Report a scam

If you receive any suspicious emails or texts, please report them to Scamwatch.

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24/7 Mental Health Phone Support

Members with hospital cover¥¥ can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions and get advice on what to do next, 24 hours a day 7 days a week on 1800 644 325.

Things you should know

¥¥ OSHC members should call the Student Health & Support Line on 1800 887 283.

* Xiaohongshu communication is currently only available to OSHC customers.