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We're here to help
At Medibank, we believe in your right to be safe, and condemn domestic and family violence in all its forms. We also believe that safety is vital to your mental and physical health.
We’re here if you need to speak to someone about your situation and what your options are for your cover. We can help you make changes to your policy and to your account to keep your details safe. And of course, we’re also here for you with our 24/7 Mental Health Phone Support.
Your cover options
Taking care of the practicalities, like your health cover, can feel overwhelming, but we can help make things a little easier. As a first step, contact us on 132 331 or via our online message service. Please let us know that you are reporting a domestic or family violence issue so that we can help you in the best possible way. We can then talk to you about your options and next steps.
If your relationship status has changed, please get in touch as soon as possible.
Your conversation with us is confidential.
If you’re worried about who can access your personal details, it’s time to update your personal information with Medibank. You can also review the people you have authorised to act on your behalf or access your information.
Here are some things you can do:
- Update the contact details on your Medibank policy. Learn how to do this quickly and easily here.
- Update your password and login details on My Medibank. Learn how to do this here.
- Update your bank details. Learn how to do this here.
- Place a security question or PIN on your Medibank account. We will use this to confirm your identity every time you contact us. To set this up, contact us.
- Start a new policy, or update the members currently on your policy. To do this, get in touch.
- Remove or update the people who have authority to access or to make changes to your policy. To do this, get in touch.
If you contact us to change your details, please let us know if it’s because of a domestic or family violence issue. We can then help you in the best possible way.
To learn more about protecting your personal and sensitive information, click here.
24/7 mental health support
Domestic and family violence have an immense impact on your mental health. If you're a member with hospital cover*, you can speak to an experienced mental health professional 24 hours a day, 7 days a week, at no extra cost. Our professionals include mental health nurses, psychologists, and social workers, and you can talk to them about any issues you or a loved one may be experiencing, like stress, anxiety, and trauma. They can also recommend support services in your area.
Our 24/7 Mental Health Phone Support includes interpreting and relay services.
Questions and concerns
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.