Domestic and family violence support

Learn how we can help if you’ve experienced domestic or family violence and are concerned about your Medibank policy or personal information.


We're here to help

At Medibank, we believe in your right to be safe, and condemn domestic and family violence in all its forms. We also believe that safety is vital to your mental and physical health.

We’re here if you need to speak to someone about your situation and what your options are for your cover. We can help you make changes to your policy and to your account to keep your details safe. And of course, we’re also here for you with our 24/7 Mental Health Phone Support.

For a confidential discussion about how we can help you continue to take care of your health, privately and safely, please call us on 132 331 or connect via our online message service.

Your cover options

Taking care of the practicalities, like your health cover, can feel overwhelming, but we can help make things a little easier. As a first step, contact us on 132 331 or via our online message service. Please let us know that you are reporting a domestic or family violence issue so that we can help you in the best possible way. We can then talk to you about your options and next steps.

If your relationship status has changed, please get in touch as soon as possible. 

Your conversation with us is confidential. 

Your privacy

Your privacy is important to us, and protected both by legislation and our privacy policy

If you’re worried about who can access your personal details, it’s time to update your personal information with Medibank. You can also review the people you have authorised to act on your behalf or access your information.

Here are some things you can do:

If you contact us to change your details, please let us know if it’s because of a domestic or family violence issue. We can then help you in the best possible way.

To learn more about protecting your personal and sensitive information, click here

If you would like to speak to one of our team members about your options, please call us on 132 331 or connect via our online message service.


24/7 mental health support

Domestic and family violence have an immense impact on your mental health. If you're a member with hospital cover*, you can speak to an experienced mental health professional 24 hours a day, 7 days a week, at no extra cost. Our professionals include mental health nurses, psychologists, and social workers, and you can talk to them about any issues you or a loved one may be experiencing, like stress, anxiety, and trauma. They can also recommend support services in your area.

Our 24/7 Mental Health Phone Support includes interpreting and relay services.

Call our 24/7 Mental Health Phone Support on 1800 644 325 or click here to find out more

More support

In an emergency

If your situation is an emergency or life-threatening, call 000.

For crisis support, contact Lifeline on 13 11 14.


Domestic and family violence can take many forms beyond physical violence – it can be emotional, verbal, sexual, financial, social, legal, or reproductive. It can also include behaviours such as stalking and neglect. If you or someone you know is impacted by domestic or family violence, contact 1800RESPECT over the phone on 1800 737 732 or via webchat and speak with a counsellor who can provide support, assist you with safety planning, and connect you with local services.

You can also access 1800RESPECT's online resources here:


Anyone impacted by domestic and family violence can download the safety app Daisy. This app provides support to those experiencing violence or abuse and can connect them to services in their local area.

Beyond Blue

If you're feeling worried or struggling to cope, Beyond Blue can help. Their trained counsellors provide professional support 24/7 on 1300 22 4636.

Questions and concerns


Can't find the answers you are looking for? We're here to help.

Things you should know

*    OSHC members should contact the Student Health and Support Line on 1800 887 283