Have you experienced identity theft?

Perhaps we can help you. See below for a guide to the changes you can make to your account if you’re concerned about the security of your Medibank policy and personal information.

Protect your personal and sensitive information

Your privacy is important to us and we understand that it can be a stressful time if you are experiencing or have experienced identity theft.

If you’re worried about who can access your personal details, it’s time to update your personal information with Medibank and review the people you have authorised to act on your behalf on and/or access your information.

Below is a guide to the changes you can make to protect your personal and sensitive information.

How to protect your personal and sensitive information

Update the contact details on your Medibank policy. Learn how to do this quickly and easily here.
Update your password and login details on My Medibank. Learn how to do this here.
Update your bank details. Learn how to do this here.
Place a security question or PIN on your Medibank account. We will use this to confirm your identity every time you contact us. To set this up, contact us.
Start a new policy, or update the members currently on your policy. To do this, get in touch.
Remove or update the people who have authority to access or to make changes to your policy. To do this, get in touch.

If you would like to speak to one of our team members for a confidential discussion about your options, please call us on 132 331 or connect via our online message service.

If you or someone you know is impacted by identity theft, engage with IDCare at www.idcare.org who can provide support to reduce the harm experienced from the compromise and misuse of your identity.