Have you experienced domestic violence or identity theft?

Perhaps we can help you. See below for a guide to the changes you can make to your account if you’re concerned about the security of your Medibank policy and personal information.

Protect your personal and sensitive information

Your privacy is important to us and we understand that it can be a stressful time if you are experiencing or have experienced identity theft or domestic violence.

If you’re worried about who can access your personal details, it’s time to update your personal information with Medibank and review the people you have authorised to act on your behalf on and/or access your information.

Below is a guide to the changes you can make to protect your personal and sensitive information.

How to protect your personal and sensitive information

  • Update the contact details on your Medibank Policy.
    • Address
    • Email
    • Contact numbers
    • Online login details
  • Change your MyMedibank password.
  • Place a security question or PIN on your profile, which will be used to confirm your identity when you contact Medibank.
  • Commence your own policy or update the current members insured on your policy.
  • Remove or update the people who have authority on your policy.

If you would like to speak to one of our team members for a confidential discussion about your options, please call us on 132 331 or connect via our online message service.

If you or someone you know is impacted by sexual assault, domestic or family violence, contact 1800RESPECT over the phone or via webchat and speak with a counsellor who can provide support, assist with safety planning and connect you with local services.

If you or someone you know is impact by identity theft, engage with IDCare at www.idcare.org who can provide support to reduce the harm experienced from the compromise and misuse of your identity.
 

Have questions?

Our team of experts are ready to help!

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