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Help and resources

We're here to help. Find information and resources to help you make the most of your pet insurance.

Puppy

Buying pet insurance

Not sure where to start when purchasing pet insurance? Find out more

Pet insurance for your dog

Pet insurance for your cat

Compare our pet insurance

Why Medibank Pet Insurance? 

Kitten

Using your pet insurance

You have more important things to worry about when your pet is unwell, so we've made sure that lodging a claim and getting help is as simple as possible.

Making a claim

Contact us

Login to Pet Portal

Frequently asked questions

Cat and dog

Pet health and care

A happy pet is much more likely to be a healthy pet. Of course, there are also a few practical things you can do to keep your dog or cat in top form. You can find a few here in this special section built exclusively to help you give your best mate the best care possible. 

Pet care centre

Pet care for your dog

Pet care for your cat

Things you should know

The information provided is general information only and is not a substitute for professional veterinary medical advice. Medibank Private does not guarantee the accuracy of any of the information, representations or advice contained. To the extent permitted by law, Medibank Private accepts no responsibility for any loss, injury or inconvenience sustained by readers of this website as a result of or in connection with the information contained on this website (whether by way of negligence or otherwise).

Terms, conditions and waiting periods apply.

Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). Medibank acts as an authorised representative of PetSure. Medibank will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details.

Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Product Disclosure Statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.