Help and resources

We're here to help. Find information and resources to help you make the most of your pet insurance.


Buying pet insurance

Not sure where to start when purchasing pet insurance? Find out more.

Pet insurance for your dog

Pet insurance for your cat

Compare our pet insurance

Why Medibank Pet Insurance? 


Using your pet insurance

You have more important things to worry about when your pet is unwell, so we've made sure that lodging a claim and getting help is as simple as possible.

Making a claim

Useful documents

Contact us

Login to Pet Portal

Frequently asked questions

Cat and dog

Pet health and care

A happy pet is much more likely to be a healthy pet. Of course, there are also a few practical things you can do to keep your dog or cat in top form. You can find a few here in this special section built exclusively to help you give your best mate the best care possible. 

Pet care centre

Pet care for your dog

Pet care for your cat

Things you should know

The information provided is general information only and is not a substitute for professional veterinary medical advice. Medibank Private does not guarantee the accuracy of any of the information, representations or advice contained. To the extent permitted by law, Medibank Private accepts no responsibility for any loss, injury or inconvenience sustained by readers of this website as a result of or in connection with the information contained on this website (whether by way of negligence or otherwise).

Pet Insurance

Medibank Pet Insurance policies entered into for the first time prior to 30 August 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank).

Medibank Pet Insurance policies entered into for the first time on or after 30 August 2023, and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Medibank.

Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at