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Product Disclosure Statements and Financial Services Guides
You should read the Product Disclosure Statements carefully before you make a decision to purchase a product. The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.
Current Product Disclosure Statement (PDS)
For Essential Pet Care, Ultimate Pet Care and Emergency Pet Care customers:
This PDS applies to new policies purchased on or after 15 April 2021 and renewal policies commencing on or after 15 April 2021.
Previous Product Disclosure Statement (PDS)
This PDS applies to Bronze, Silver, and Gold policies which have not been renewed since 22 October 2015
Supplementary Product Disclosure Statement (SPDS)
This SPDS applies to Bronze, Silver, and Gold Cover policies dated or renewing from 22 October 2015
Target Market Determination
The Target Market Determination will be available here from 5 October 2021.
- Claims form. For further instructions please refer to the claims page.
- Pre-existing Conditions Review form. For any pre-existing conditions that may be covered. For more information on how pre-existing conditions work, please refer to page 7 of the current PDS
- Cruciate Ligament form to fill out with the vet.
Things you should know
The information provided is general information only and is not a substitute for professional veterinary medical advice. Medibank Private does not guarantee the accuracy of any of the information, representations or advice contained. To the extent permitted by law, Medibank Private accepts no responsibility for any loss, injury or inconvenience sustained by readers of this website as a result of or in connection with the information contained on this website (whether by way of negligence or otherwise).
Terms, conditions and waiting periods apply.
Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at medibank.com.au/pet-insurance.
Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Product Disclosure Statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.
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