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How it works

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Enter your location

Simply enter your address or location, and we’ll show the details of the closest stores. Want to see better matches? Just enter a more specific address.

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Select a store

Get information about opening hours and contact details so you can plan your visit.

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Find the best way

A map with directions will show the store's address with suggestions on how best to get there, no matter how you travel.

Providing support for our members

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283