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Help and resources

We're here to help. Find information and resources to help you make the most of your travel insurance.

We're here to help

Help and more information and some of our most frequently asked questions.

Lady in airport

Using your cover

Have questions before you buy travel insurance? Learn more about travel insurance and read our PDS to understand how travel insurance works.

Travel Insurance explained

Pre-existing medical conditions

Product disclosure statement

Family overseas

Helpful resources

Get the most out of your travel insurance. Whether you experience a cancellation or lose your luggage, our friendly team can help. See below for further information.

Making a claim

Contact us

Frequently asked questions

24/7 emergency assist

Report stolen luggage

Cancellations

Frequently Asked Questions

Limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 issues the insurance on behalf of the insurer. The issuer is Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please review your own needs and consider the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.