Help and resources

We're here to help. Find information and resources to help you make the most of your travel insurance.

We're here to help

Help and more information and some of our most frequently asked questions.

Lady in airport

Using your cover

Have questions before you buy travel insurance? Learn more about travel insurance and read our PDS to understand how travel insurance works.

Travel Insurance explained

COVID-19 Travel Insurance Benefits

Pre-existing medical conditions

Product Disclosure Statement

Family overseas

Helpful resources

Get the most out of your travel insurance. Whether you experience a cancellation or lose your luggage, our friendly team can help. See below for further information.

Making a claim

Contact us

Frequently asked questions

24/7 emergency assist

Report stolen luggage


Bali surf

Useful Documents

Important information about your policy can be found within these useful documents.

Product Dislclosure Statement

Target Market Determination

Claim form

Letter of COVID-19 benefits

Multi-award winning travel insurance

We're proud to be winners of Mozo's Experts Choice awards in 2022 & 2023 and Canstar's 2023 Most Satisfied Customer - Travel Insurance award.

Frequently Asked Questions

Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 arranges the insurance on behalf of the insurer. The insurer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS to decide if this product is right for you. For information on the Target Market and Target Market Determinations, visit