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Travel Insurance Help

We're here to help

Help and more information and some of our most frequently asked questions.

24/7 Emergency Assist

Need assistance? Find our contact details here. 

Report lost luggage

Had your luggage stolen? Find out how to report missing or stolen luggage here. 

Make a claim

Need to make a travel claim? Find out how to make a claim here.

Contact Us

Contact numbers for Medibank Travel Insurance.

Travel Insurance Explained

Find more information on what our travel insurance covers.

Cancellations 

Need to cancel or make an amendment to your policy? Find out more here.

Frequently Asked Questions

Limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 issues the insurance on behalf of the insurer. The issuer is Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please review your own needs and consider the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.