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24/7 emergency assistance
Our team of experienced doctors, nurses, travel consultants and case managers are here for you, 24/7.
If you need help finding appropriate medical treatment or you need to be medically evacuated, replacing lost travel documents or credit cards, our emergency assist team will help you out.
If you need emergency assistance please call +61 2 8907 5672
All our travel covers include...
$Unlimited overseas medical expenses
Cover for the cost of overseas hospital treatment and medical evacuation⁶
$Unlimited cancellation cover
Expense cover for accommodation and other prepaid travel costs if you have to cancel due to unforeseen circumstances⁸
Free cover for children
Cover for accompanying children or grandchildren under 21¹
Things you should know
~ Subject to approval
1 Cover on the policy is included for your children or grandchildren identified on the Certificate of Insurance and travelling with you on your Journey provided they are not in full time employment, they are financially dependent on you and they are under 21 years of age.
2 21 day cooling off period applies if you cancel your policy within 21 days of purchase provided you have not made a claim or travelled on the policy.
3 Automatic cover for a limited number of pre-existing conditions outlined in the Combined FSG/PDS. All other pre-existing conditions need to be disclosed at the time of application. Cover for conditions not automatically included is not guaranteed and subject to a medical assessment.
4 Item limits apply. See the Combined FSG/PDS for more information.
5 Maximum liability collectively for sections Loss of Income, Personal Liability and Accidental Death is $10,000 on the Domestic Plan and $25,000 on the International Comprehensive Plan. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
6 Medical cover will not exceed 12 months from the onset of the illness or injury. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance. Medical evacuation cover subject to claim approval.
7 Limits apply. See the Combined FSG/PDS for more information. Reduced limits may apply for customers 70 years or over. Limits will be shown on the Certificate of Insurance.
8 Conditions apply to cancellation cover. Only applies to the International Comprehensive and Domestic policies. Reduced limits may apply for customers 70 years or over.
9 Cover is limited to a maximum duration of up to 30, 45 or 60 days for international trips or 15 or 30 days on domestic trips depending on the duration choice you make.
Limits, sub-limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 who arranges the insurance on behalf of the insurer. The issuer is Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Please consider your own needs and the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel to decide if this product is right for you.
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