For 24/7 Mental Health Support, Medibank health insurance members1 can chat to a mental health professional over the phone or online for guidance and information at no extra cost.2 Call 1800 644 325 or find out more here.
Asking for support can be difficult, but you’re not alone
We’re here to help you better understand your mental health, strengthen your mental wellbeing, learn how to navigate the mental health system and explore your care options.
Medibank is investing $50 million into mental health over the next 5 years with the aim of improving access, innovation and prevention for our customers. Find out more about our commitment here.
Using your cover to support your mental health
From psychological consultations to apps that train your mindfulness, we'll take you through the many ways Medibank health cover can help look after your mental health.
Finding support that's right for you
When you’re going through a tough time, it’s not always easy to know where to start. When is the right time to seek support and where should you go? We can help advise and guide you.
Understanding mental health conditions
Understanding the signs, symptoms and treatment options for different mental health conditions can help you or your loved one find the right support through their mental health journey.
Staying healthy
Whether you want to build your resilience or you’re learning to live with a mental health condition, we can provide guidance and strategies to help you live better.
Supporting your loved ones
Sometimes it takes a special friend, loved one or family member to notice something is not right. We'll guide you to a better understanding of what your loved one may be going through, and how best to support them.
Mental health support when you need it most
No waiting periods on psychology and counselling consultations
No waiting periods for consultations with psychologists, counsellors and mental health social workers on eligible Medibank extras and packaged products.§
Mental Health Waiver
Eligible members^ with hospital cover who have served a waiting period for Restricted hospital psychiatric services on Basic, Bronze or Silver Hospital cover, can choose to upgrade their cover to one with Included hospital psychiatric services, and have the 2-month waiting period for those higher benefits on psychiatric services waived. This waiver applies only once per lifetime.
24/7 Medibank Mental Health Support
Our mental health professionals are on call for guidance and information. Medibank health insurance members1 can call 1800 644 325, or log in to chat, 24 hours a day, 7 days a week at no extra cost.2
Better Minds app
Interactive wellness checks, evidence-based skills training and confidential one-on-one coaching with health professionals, for eligible members who may need extra support.€
Recommended reading
Things you should know
1 This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
2 Some referred services may involve out of pocket costs and waiting periods may apply.
€ Not available for members with extras only cover, ambulance only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
§ For members with mental health support included in their extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society. Mental Health Social Workers must hold a mental health accreditation by the Australian Association of Social Workers.
^ To be eligible for the waiver, you need to have held hospital cover without a break of more than 2 months. You can only use the Mental Health Waiver once in your lifetime. The waiver only applies to the 2-month waiting period for the higher Included benefits for in-hospital psychiatric services and all other applicable waiting periods will continue to apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).