Healthy Mind by Medibank

Mental health is important: it affects every part of your life. Whether you want to address a mental health condition or simply look after your social and emotional wellbeing, we’re here to help you make informed choices, understand your symptoms and treatment options and connect you to specialised support and resources.

Committed to supporting your mental health

Finding reliable mental health information and support can be challenging. That’s why Medibank has partnered with specialists in mental health to provide information you can trust, to support you and your family. We also offer members with hospital cover access to our Mental Health Phone Support at no extra cost. And if you have eligible Extras cover, there's no waiting period to claim on psychology and counselling services§.  

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Resources and information

The symptoms and signs of mental health issues are varied and can come on suddenly or gradually over time. It’s often difficult to differentiate between expected behaviour and behaviours that can indicate a mental health condition. If you or someone you care about are struggling, you can find information on common mental health issues here, including what to do if you notice symptoms or signs. 

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Finding support

If you or a loved one is experiencing symptoms of a mental health issue, it can be difficult to know where to turn. We can help connect you to specialised services and provide advice on what to do next and how to seek help. 

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Looking after your mental health 

Whether you’re managing your recovery or want to improve your mental wellbeing, we’re here with support and information to stay well. 

Medibank health support and services

As an eligible Medibank member, you get more than just health insurance. You get extra support, when you need it most. 

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Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325.

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Telehealth services

Medibank members with eligible extras can now access telehealth services - including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology and speech therapy. Medibank members can also access counselling telehealth services undertaken from 15 October 2020, with benefits payable towards Medibank recognised Counsellors only.#

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service on 1800 644 325.~

Medibank has a wide range of health and wellbeing services to support eligible members with their mental health.


Need to see a counsellor?

You may be able to claim for appointments with a recognised counsellor as well as psychologist. Simply check your cover summary to see if Mental Health Support is included in your extras.* If you’re not sure whether you have Mental Health Support or would like to include it, give us a call on 132 331.

Talk to us about your cover and accessing services

Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.

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Things you should know

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

Δ    For members with hospital cover. Some referred services may involve out-of-pocket costs.

§    For members with mental health support included in their Extras cover. Annual limits apply.

#    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.  Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.   

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

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