Medibank Better Minds

Whether you’re unsure of what you’re feeling, looking out for a family member, or you simply need to hear another voice, we’re here to advise, guide and support you through your mental health journey.

For 24/7 Mental Health Phone Support, members with hospital cover can call 1800 644 325.~ Find out more here

We’re glad you’re here

Take your time to look around and explore the many ways Better Minds
can help support you or your loved ones’ mental health needs.

Finding support that's right for you

When you’re going through a tough time, it’s not always easy to know where to start. When is the right time to seek support for your mental health? And where should you go? We can help advise and guide you through your options. 

Supporting your loved ones 

Sometimes it takes a special friend, loved one or family member to notice something is not right. We’ll guide you to a better understanding of what your loved one may be going through, and how best to support them.

Using your cover for mental health


The importance we place on mental health is reflected in our health covers. We’ll explain how Medibank hospital and extras cover can help support mental health.

Staying healthy 

Whether you want to build your resilience or you’re learning to live with a mental health condition, we can provide guidance and strategies to help you live better.

Understanding mental health conditions 

Understanding the signs, symptoms and treatment options for different mental health conditions can help  you or your loved one find the right support through their mental health journey.  

Better supported with 24/7 Mental Health Phone Support

Members with hospital cover can talk to a Medibank mental health professional any time of the day or night at no extra cost.Δ~  Watch our Mental Health Phone Support staff talk about how they can help. 

Download your Medibank Better Minds App 

Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides wellbeing checks, personalised skills training and one-on-one coaching with health professionals for anyone who may need extra support. And it’s all included with your hospital cover.

Make the most of your cover 

As an eligible Medibank member, you get more than just health insurance. You get extra support when you need it most. 

Telehealth services

Access mental health services from the comfort of your own home. Medibank members with eligible extras can access psychology or counselling consultations face-to-face or through telehealth, with benefits payable towards Medibank recognised Counsellors only.#

No waiting periods on psychology and counselling consultations

You shouldn’t have to wait for your health insurance to claim for mental health support. That’s why there are no waiting periods for counselling and psychology consultations on Medibank extras and packaged products.§

Mental Health Waiver

With the Mental Health Waiver, eligible hospital members with Restricted psychiatric services can upgrade to a cover with Included psychiatric services and choose to have the standard two-month waiting period waived. Members can use the Mental Health Waiver once in their lifetime.

Looking for more?
Learn more about using your cover and exclusive services to support you and your family. View all services.

Recommended reading

Finding the right mental health professional for you  

What's the difference between a psychologist and counsellor? And what should you ask before you commit? 

A young girl looks at her smartphone.

Caring for your child's mental health     

How to foster healthy emotional development, and spot the signs your child may need some more support. 

3 top apps for stress and anxiety

Researchers at Deakin University assessed more than 40 mental health apps and the results are in.

Young man experiencing depression during social isolation.

Tips for supporting a friend or loved one 

If you have someone in your life who you’re worried might not be coping well, don’t be afraid to check in. Here are some things to keep in mind when you do.

Talk to us about your cover and accessing services 

Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.

Did you find this information useful ?
Things you should know

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

Δ    For members with hospital cover. Some referred services may involve out-of-pocket costs.

Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.

#    Check your cover summary to see if these services are included on your extras cover and if annual limits apply.  Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.   

§    For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.   

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

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