~ Some referred services may involve out of pocket costs and waiting periods may apply.
+ Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
What do you need help with?
Not sure where to start?
Available 24/7, Medibank health insurance members can chat to a mental health professional over the phone or online about how they feel and get guidance on what they can do next, at no extra cost.~
Want to talk to a psychologist?
Book an online tele/video consultation with an accredited psychologist. Medibank members# with a GP Mental Health Care Plan (MHCP) can book a psychology session with the Virtual Psychology Clinic (VPC). After the Medicare rebate, your out-of-pocket cost will be $95 for a general or clinical psychology 50-minute session.* Read the offer terms and conditions here.
Going to hospital?
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.+
Beyond Blue
Available 24/7, call 1300 22 4636 or chat online to access mental health support for anxiety, depression or suicide. Talk to a trained counsellor who can offer support, provide information and advice, and point you in the right direction.
Kids Helpline
A free 24/7 support service, call 1800 55 1800 or chat online. For children and young people aged 5 to 25 years that offers confidential and private counselling, mental health and wellbeing information and referrals.
ReachOut
An online service for young people. ReachOut offers one-to-one anonymous chat support with experienced peer workers, online forums, as well as tips, stories and resources.
000
The Triple Zero (000) service is the quickest way to get the right emergency service to help you. You can contact Police, Fire or Ambulance in life threatening or emergency situations.
Lifeline
Available 24/7, call 13 11 14 or chat online. This is a confidential service providing support to anyone in Australia who feels overwhelmed, has difficulty coping or thinking about suicide.
We’re happy to answer questions about health insurance.
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Things you should know
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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