Sometimes there are problems you can’t solve alone, especially when you don’t feel like yourself. Finding the right person to talk to is a great place to start.
Available 24/7, Medibank health insurance members can chat to a mental health professional over the phone or online about how they feel and get guidance on what they can do next, at no extra cost.~
Book an online tele/video consultation with an accredited psychologist. Medibank members# with a GP Mental Health Care Plan (MHCP) can book a psychology session with the Virtual Psychology Clinic (VPC). After the Medicare rebate, you’re out-of-pocket cost will be $60 for a general or clinical psychology 50-minute session.* Read the offer terms and conditions here.
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.+
Available 24/7, call 1300 22 4636 or chat online to access mental health support for anxiety, depression or suicide. Talk to a trained counsellor who can offer support, provide information and advice, and point you in the right direction.
A free 24/7 support service, call 1800 55 1800 or chat online. For children and young people aged 5 to 25 years that offers confidential and private counselling, mental health and wellbeing information and referrals.
An online service for young people. ReachOut offers one-to-one anonymous chat support with experienced peer workers, online forums, as well as tips, stories and resources.
The Triple Zero (000) service is the quickest way to get the right emergency service to help you. You can contact Police, Fire or Ambulance in life threatening or emergency situations.
Available 24/7, call 13 11 14 or chat online. This is a confidential service providing support to anyone in Australia who feels overwhelmed, has difficulty coping or thinking about suicide.
We’re happy to answer questions about health insurance.
Things you should know
~ Some referred services may involve out of pocket costs and waiting periods may apply.
# Member must be 18 + and hold a Medibank health insurance policy.
* For Medibank members with Mental Health Support benefit included in their extras cover. Annual limits apply. Mental Health Social Workers must hold a mental health accreditation by the Australian Association of Social Workers.
+ Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
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Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
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If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.