Feedback and Complaints

At Medibank we value your comments and are continuously looking at ways to improve our products and services. If you have any feedback for us or require further explanation on any matter affecting your membership please let us know.

At Medibank we always aim to do the right thing by our members - and we appreciate your positive feedback when we get it right!

We also recognise that sometimes we get things wrong. When this happens, we want to hear about it straight away so we can quickly fix it and, if necessary, adjust our products and services to avoid it happening again.

You can provide feedback or lodge a complaint with us through the following channels

We have a complaint handing system in place to resolve complaints fairly and efficiently. You can read more about it in the Medibank Complaint Handling Policy for Members.

Before lodging a complaint, you may like to take a look at the Medibank Member Guide. The Guide provides a summary of our Fund Rules and policies, and is designed to help you understand how your Medibank membership works.

If you're still dissatisfied with the outcome of your complaint, you can receive free, independent advice from the Private Health Insurance Ombudsman at this address or phone 1300 362 072.

For general advice about Private Health Insurance visit

Have questions?

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
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