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Using your cover

Using your cover

How to claim

You can make an extras or doctors claim online in five simple steps and we'll make the payment directly into your nominated bank account, or if you'd prefer we'll send a cheque in the mail. For other claims you can download a claim form and mail to Medibank with the accounts and/or receipts, and we'll make a payment using your selected method.

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Health insurance explained

Private health insurance is available for those who wish to cover the costs of becoming a private patient. Private patients have more control in choosing their treating doctor in hospital and in some instances can reduce their waiting time for elective surgery by having treatment in a private hospital. Private health insurance also offers cover for some or all of the costs of other services not covered by Medicare, such as ambulance transport, dental, optical appliances, physiotherapy, pharmaceutical (non PBS) and a wide range of other services.

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Going to hospital

Going to hospital can be daunting enough without the unexpected bills. To avoid the surprises, we'll discuss some of the questions you should be asking, before you go. We want you to be as informed as possible, so you can make the best decision for your own personal health care

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