Medibank - Cookies and Similar Technologies Statement

We use cookies and similar technologies on our Platforms for the following purposes:

• To operate our Platforms (strictly necessary). These cookies are needed so our Platforms work properly. They support core features such as security, logging in, navigating pages, completing forms, making payments, and remembering selections or information you have entered during a quote, application, purchase or redemption process.
• To remember your settings and improve functionality (functional/preferences).These cookies remember choices you make (such as language, region or login state) and help us provide enhanced, more personalised features, such as live messaging or remembering where you left off in a quote or your website journey.
• To understand and improve performance (analytics / measurement). We use analytics cookies to understand how people use our Platforms, such as which pages are visited, how long they are viewed, which links are clicked and whether error messages are shown. This helps us improve the design, performance and usability of our Platforms. These cookies may be set by us or by our analytics partners.
• To personalise content and experiences (personalisation). Some cookies help us tailor the content and experiences you see on our Platforms, such as recommending content or products and services that may be more relevant to you, or testing different versions of a page. This helps us test and personalise content.
• To support our advertising and marketing activities. We use cookies and similar technologies to:
  • Show Medibank advertising on our own Platforms and on other websites, apps and digital channels,
  • Help ensure advertising is more relevant and is not shown too often, or in circumstances where it may be less relevant, tailor certain marketing communications we send you, where permitted, and
  • Understand and measure the performance of our advertising and marketing campaigns, including whether people visit a page, start or complete a quote, or purchase a product after seeing an ad.

We do this using our own cookies and similar technologies, and with the support of our digital advertising and social media partners, such as major search engines and social media platforms. These partners may set up or use their own technologies on our Platforms or in our emails. They may collect information from those interactions and combine it with information from their own services to provide advertising, measurement and reporting services to us.

Browser and device settings

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Instructions are usually found in the “Help” or “Settings” section of your browser. These links are provided for convenience only and may change over time. If a link no longer works, please refer to the relevant browser developer’s website. For example:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

For other browsers, please refer to the browser developer’s website. Some mobile devices also allow you to limit the use of advertising identifiers through the device settings.

App settings

• On Apple (iPhone/iPad):
  When you use our app, you may see a prompt asking whether you allow tracking across other companies’ apps and websites. If you choose “Ask App Not to Track”, we will not use your device’s advertising identifier for cross-app advertising or measurement. This setting does not necessarily disable cookies and similar technologies used on web pages viewed within the app or other information collection needed for the app to function, improve performance and keep your account secure.
  You can also change this anytime in your device settings under:
  Settings → Privacy & Security → Tracking
• On Android devices:
  You can manage your advertising preferences in your device settings under:
  Settings → Privacy → Ads

Please note that opting out of advertising tracking does not necessarily disable all cookies, similar technologies or other technical information collection on our Platforms. We may still collect information needed for our app and websites to function, improve performance, and keep your account secure.

Advertising and social media partners

You may be able to control how certain partners use information about you for advertising purposes by using their own settings or industry opt out tools, such as:

• Google Ads Settings / My Ad Centre, and
• Industry opt out tools or self-regulatory programs where available, such as the Network Advertising Initiative opt out page.

These links are provided for convenience only and may change over time. If a link no longer works, please refer to the relevant provider’s or industry body’s website. These tools are provided by the relevant third parties or industry bodies, not Medibank. They generally apply only to the device and browser you use to access them and may not block all types of advertising.