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How can we help
We aim to help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition. If requested, we can check in with regular follow-up calls at key times during your health journey.
Any time you need clinical advice, we can connect you to our 24/7 Medibank Nurse*, or link you to services in the community or other Medibank programs.
Tools and resources
We'll provide practical tools and resources to help you manage your health day-to-day.
We're also calling members
We are also calling members who are undergoing certain procedures. Right now we’re giving eligible hospital members a call who have the following health needs.
Members using their cover for assisted reproductive services.
Members using their cover for pregnancy and birth hospital admissions.
Members undergoing certain procedures for the treatment of coronary heart disease such as stents, bypass surgery, valve replacement or who have suffered a heart attack.
Members who have had Medibank hospital cover for 10 years or more having major surgery, such as cataracts, major vascular procedures, orthopaedic surgery and more
Members over 75 and living with a chronic illness who are going to hospital.
Members undergoing treatment for cancer including breast, prostate, bowel, bladder, lung and lymphoid cancers.
Information, follow-up calls, and links to clinical and non-clinical services, including 24/7 Medibank Nurse* for assistance, or Medibank Customer Support Centre for questions about your health insurance.
Advice on going to and from hospital, including what to pack, information on the procedure, and tips for a speedy recovery, for example, recipes and advice on looking after yourself when you’re back home.
Where suitable, introduction to our other health programs including Medibank at Home services (rehabilitation) and Medibank at Home trials (chemotherapy, dialysis or palliative care), CareComplete, CarePoint, CareFirst, and CareTransition.
Things you should know
* OSHC members should call the Student Health & Support Line on 1800 887 283
~ Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
We are open on Sundays.
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Or, check out our FAQs and guides to help get you started.