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24/7 Medibank Mental Health Phone Support

For when you need professional advice or support around mental health or wellbeing

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We're always looking for ways to help our members access the care and support they need, when they need it. 

Members with hospital cover* can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions or issues and get advice on what to do next.

That’s support that never sleeps, available 24 hours a day, 7 days a week.

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What can we help with

You can speak to a mental health professional about a range of concerns such as stress, relationship issues, anxiety, drug or alcohol use and general emotional wellbeing for yourself, or a loved one. A mental health professional will listen, help you clarify your options and provide advice and information. They can also recommend support services available in your area.

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Who you can speak to

Our experienced and qualified mental health professionals include Mental Health Nurses, Psychologists, Occupational Therapists and Social Workers. An interpreting service and relay service is also available for those who need it.

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24/7 support

Medibank members with hospital cover* can speak with an experienced mental health professional 24 hours a day, 7 days a week.

Help on hand

Contact the Mental Health Support Line on 1800 644 325*.

If your situation in an emergency or life-threatening call 000. Or contact Lifeline on 13 11 14 for crisis support.

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Things you should know

*OSHC members should contact the Student Health and Support Line on 1800 887 283

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

View our Privacy Policy and Disclaimer.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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