24/7 Mental Health Phone Support

For when you need professional advice or support around mental health or wellbeing.

We're always looking for ways to help our members access the care and support they need, when they need it. 

Members with health insurancecan chat to an experienced and qualified mental health professional3 over the phone at no extra cost2 to discuss any mental health questions and get advice on what to do next.

That’s support that never sleeps, available 24 hours a day, 7 days a week.


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What can we help with

You can speak to a mental health professional about a range of concerns such as stress, relationship issues, anxiety, drug or alcohol use and general emotional wellbeing for yourself, or a loved one. A mental health professional will listen, help you clarify your options and provide advice and information. They can also recommend support services available in your area.

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Who you can speak to

Our experienced and qualified mental health professionals3 include Mental Health Nurses, Psychologists, Occupational Therapists and Social Workers. An interpreting service and relay service is also available for those who need it.

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24/7 support

Medibank members with health insurance1 can speak with a registered mental health professional at no extra cost24 hours a day, 7 days a week.

Want to know more?

Read through our frequently asked questions. 

Medibank Better Minds 

Working closely with mental health experts, we created this online space to provide easy access to a range of clinically reviewed tools to help and support your mental health needs.

Information, advice and practical support that you can take in at your own pace, on your own terms.

Things you should know

1 OSHC members can contact the Student Health and Support Line on 1800 887 283

2 Some referred services may involve out of pocket costs and waiting periods may apply.

3 This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

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