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Claiming for psychology and counselling
Generally speaking, extras services help us maintain our day-to-day health and wellbeing, such as dental check-ups and prescription glasses. So it’s no surprise that most Medibank Extras also pay benefits towards consultations with a psychologist or Medibank-recognised counsellor, to help you stay on top of your mental health. §
How much you get back for these services will depend on your level of extras cover and remaining annual limit. You can check both of these on the My Medibank app.
No waiting periods on psychology and counselling
We believe it’s important for members to get timely access to mental health support. So even if you’ve just joined or recently upgraded your cover to include mental health support, we’ll pay benefits towards psychology and counselling consultations without the need to serve any waiting periods. §
Looking for cover that suits your mental health needs?
At Medibank, we’re all about supporting better health, no matter what form it takes.
Things you need to know
§ For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
~ OSHC members should call the Student Health and Support Line on 1800 887 283.
Δ For members with hospital cover. Some referred services may involve out-of-pocket costs.
€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
# Check your cover summary to see if these services are included on your extras cover and if annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
^ To be eligible for the waiver, you need to have held hospital cover without a break of more than 2 months. You can only use the Mental Health Waiver once in your lifetime. The waiver only applies to the 2-month waiting period for the higher Included benefits for in-hospital psychiatric services and all other applicable waiting periods will continue to apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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