Contact us

Want to talk to someone about your pet insurance options? Give us a call or pop into one of our Medibank stores across the country.

Medibank Pet Insurance

New customers

For new pet insurance quotes, call us on 134 190.

We are open from Monday to Friday, between 8:00am and 8:00pm and Saturday 9:00am until 4:00pm AEST.

Alternatively, you can visit any of our Mediank retail stores across Australia to enquire about our pet insurance products and get a quote. Find your nearest store.

Existing customers

Phone

Talk to a specialist pet insurance consultant by calling 134 190 and selecting "existing pet customers".

We are open from Monday to Friday, between 8:00am and 8:00pm AEST (except public holidays).

Post

Write to us at:

Medibank Private
GPO BOX 9999
(Your Capital City)

 

Make a complaint

We are committed to seeking out, listening to and acting on your feedback, to ensure we continuously improve your customer experience.

If you have a complaint about your insurance or the service we've provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

Our complaints resolution process has three steps.

  1. Please email, phone or write to us (our contact details are shown above) to let us know about your complaint or to provide feedback.
  2. If we can't resolve your matter immediately we will escalate it to our internal disputes resolution team.  
  3. If we can't resolve this internally, you can escalate to the Finanical Ombudsman Service (FOS) for an independent review.  FOS is an independent complaint review service.  A decision of FOS is binding on us (up to specified limits) but not on you. It is a service provided without cost to you.

        Financial Ombudsman Service

        Mail: GPO Box 3, Melbourne VIC 3001

        Phone: 1300 780 808 (local fee applies)

        Fax: (03) 9613 6399

        Website: www.fos.org.au

        Email: info@fos.org.au

    

 

Things you should know

The information provided is general information only and is not a substitute for professional veterinary medical advice. Medibank Private does not guarantee the accuracy of any of the information, representations or advice contained. To the extent permitted by law, Medibank Private accepts no responsibility for any loss, injury or inconvenience sustained by readers of this website as a result of or in connection with the information contained on this website (whether by way of negligence or otherwise).

Terms, conditions and waiting periods apply.

* - Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). Medibank acts as an authorised representative of PetSure. Medibank will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details.

Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Product Disclosure Statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.