Scams | Medibank

If you receive any suspicious emails or texts, please report them to Scamwatch.

Help and support › Security and privacy › How to protect yourself › Scams

What to look out for

Health insurance scams are consistently evolving. Scammers may impersonate us or other insurance providers, healthcare providers, or government officials to trick you into revealing personal information or paying for fake services.

Suspicious links

As a good base rule, don't immediately click on a link in a message or email. If it's related to your health insurance, log on to My Medibank directly, or call us on 132 331.

Learn more from the Australian Cyber Security Centre: Cyber Threats

Unexpected text messages

Some healthcare insurance scams allege that there’s an issue with your account, like a missed payment. Scammers create a sense of urgency to trick you into sharing personal information. If you're uncertain about a message, stay calm and contact us.

Learn more: How to spot scam text messages

Unusual calls

If you receive a call from us that makes you feel intimidated, hang up immediately. Call us back on 132 331.

Learn more from the Australian Cyber Security Centre: Recognising Scams

What you can do

These quick checklists can help you deal with some of the most common scams in the healthcare industry.

Fake health insurance policies

How to verify Medibank communication

A step-by-step guide on managein your preferences through My Medibank.

SMS checklist

Before buying a health insurance policy from us, ensure you're speaking directly to us and not a scammer.
1. Only ring us on our official number on our website.
2. Do not click on any suspicious links sent to you via text or email during a phone call with someone claiming to be from Medibank. Be particularly cautious if the caller takes on a tone of urgency.
3. Review our offers on our website. If an offer sounds too good to be true, it probably is.

Identity theft

How to verify Medibank communication

A step-by-step guide on managein your preferences through My Medibank.

SMS checklist

Giving out personal information to the wrong person could result in you losing money or having your identity used for fraud.
1. Avoid calls from suspicious numbers.
2. Before you give out any personal information, ring us back on 132 331.
3. Monitor your bank statements closely for any strange activity.
4. Only deal with licensed health providers.

Medical billing scams

How to verify Medibank communication

A step-by-step guide on managein your preferences through My Medibank.

SMS checklist

Take a closer look at any bills you receive for health services or your Medibank membership. If you receive a notification about your cover expiring, contact us directly to verify the information and discuss your options.
1. Do not click on any suspicious links in a text or email.
2. Before you give out any personal information, ring us back on 132 331.
3. You can check your cover dates by logging into My Medibank, either online or on the app.
4. If you’re unsure about a charge for a health service, get in touch.

How to tell if a Medibank communication is real

Spot potential scams with our easy-to-follow guides on our How to protect yourself page.

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More help and support

General enquiries

Phone 132 331

Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed

Or visit us in-store.

Report a scam

If you receive any suspicious emails or texts, please report them to Scamwatch.

Report a scam

24/7 Mental Health Phone Support

Members with hospital cover^¥¥ can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions and get advice on what to do next, 24 hours a day 7 days a week on 1800 644 325.

Things you should know

^¥¥ OSHC members should call the Student Health & Support Line on 1800 887 283.