Things you should know
¥¥ Some referred services may involve out of pocket costs and waiting periods may apply.
If you receive any suspicious emails or texts, please report them to Scamwatch.
When you know about common scams, you can be on the lookout and know what to do when they come your way.
Health insurance scams are consistently evolving. Scammers may impersonate us or other insurance providers, healthcare providers, or government officials to trick you into revealing personal information or paying for fake services.
As a good base rule, don't immediately click on a link in a message or email. If it's related to your health insurance, log on to My Medibank directly, or call us on 132 331.
Learn more from the Australian Cyber Security Centre: Cyber Threats
Some healthcare insurance scams allege that there’s an issue with your account, like a missed payment. Scammers create a sense of urgency to trick you into sharing personal information. If you're uncertain about a message, stay calm and contact us.
Learn more: How to spot scam text messages
If you receive a call from us that makes you feel intimidated, hang up immediately. Call us back on 132 331.
Learn more from the Australian Cyber Security Centre: Recognising Scams
These quick checklists can help you deal with some of the most common scams in the healthcare industry.
Before buying a health insurance policy from us, ensure you're speaking directly to us and not a scammer.
Only ring us on our official number on our website.
Do not click on any suspicious links sent to you via text or email during a phone call with someone claiming to be from Medibank. Be particularly cautious if the caller takes on a tone of urgency.
Review our offers on our website. If an offer sounds too good to be true, it probably is.
Giving out personal information to the wrong person could result in you losing money or having your identity used for fraud.
Avoid calls from suspicious numbers.
Before you give out any personal information, ring us back on 132 331.
Monitor your bank statements closely for any strange activity.
Only deal with licensed health providers.
Take a closer look at any bills you receive for health services or your Medibank membership. If you receive a notification about your cover expiring, contact us directly to verify the information and discuss your options.
Do not click on any suspicious links in a text or email.
Before you give out any personal information, ring us back on 132 331.
You can check your cover dates by logging into My Medibank, either online or on the app.
If you’re unsure about a charge for a health service, get in touch.
Spot potential scams with our easy-to-follow guides on our How to protect yourself page.
Although creating a strong password is easy, there is an art to it. Our guide is full of tips and tricks for creating a secure password.
Text messaging offers a convenient way to connect with loved ones, but it's also a channel often used by scammers to mislead people.
Emails are an essential part of our lives. We rely on them to stay connected to family and friends, stay on top of our work and of course, our private health.
Phone 132 331
Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed
Or visit us in-store.
If you receive any suspicious emails or texts, please report them to Scamwatch.
Members with hospital cover¥¥ can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions and get advice on what to do next, 24 hours a day 7 days a week on 1800 644 325.
Things you should know
¥¥ Some referred services may involve out of pocket costs and waiting periods may apply.
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Please provide your details so we can know how to contact you.
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.