If you receive any suspicious emails or texts, please report them to Scamwatch.


When you know about common scams, you can be on the lookout and know what to do when they come your way.

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Help and support     Security and privacy     How to protect yourself     Scams

What to look out for

Health insurance scams are consistently evolving. Scammers may impersonate us or other insurance providers, healthcare providers, or government officials to trick you into revealing personal information or paying for fake services.


Suspicious links

As a good base rule, don't immediately click on a link in a message or email. If it's related to your health insurance, log on to My Medibank directly, or call us on 132 331.

Learn more from the Australian Cyber Security Centre: Cyber Threats

Unexpected text messages

Some healthcare insurance scams allege that there’s an issue with your account, like a missed payment. Scammers create a sense of urgency to trick you into sharing personal information. If you're uncertain about a message, stay calm and contact us.

Learn more: How to spot scam text messages

Unusual calls

If you receive a call from us that makes you feel intimidated, hang up immediately. Call us back on 132 331

Learn more from the Australian Cyber Security Centre: Recognising Scams

What you can do

These quick checklists can help you deal with some of the most common scams in the healthcare industry.

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How to tell if a Medibank communication is real

Spot potential scams with our easy-to-follow guides on our How to protect yourself page.

Latest articles about staying safe online


More help and support

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General enquiries

Phone 132 331

Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed

Or visit us in-store.

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Report a scam

If you receive any suspicious emails or texts, please report them to Scamwatch.

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24/7 Mental Health Phone Support

Members with hospital cover¥¥ can chat to experienced and qualified mental health professionals over the phone to discuss any mental health questions and get advice on what to do next, 24 hours a day 7 days a week on 1800 644 325.

Things you should know

¥¥ OSHC members should call the Student Health & Support Line on 1800 887 283.