For customers who purchased a Medibank Life Insurance policy before 1 March 2024 click here.

Life insurance and income protection purchased from 1 March 2024 and policy number starts with "MZ".

We're here to support you, whether you have questions about your existing policy, need to make a claim, or are looking for useful documents and additional support.

Getting a new quote

Phone: 1300 152 271, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 


Find out more: about Medibank Life Insurance and Income Protection Insurance


Service or claims

Phone1300 865 210, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 

Online: Online claim form

Email for

Email for enquries:

Further information about making a claim can be found in the relevant Product Disclosure Statements


Useful documents

If you can't find the documents you need below or are unsure which ones are relevant to your policy, please contact us for assistance.

Product Disclosure Statements

The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.

Target Market Determination

Financial Services Guide

The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.


Life Insurance Code of Practice

The Life Insurance Code of Practice is the life insurance industry’s commitment to customer service standards and it’s designed to protect you, the customer. Learn more.

Additional support

If you require assistance when contacting us or interacting with our products and services, please click below to find out how we could help you.

Things you should know

Life Insurance

Medibank Life Insurance and Medibank Income Protection (collectively Medibank life insurance) are issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and services Medibank life insurance, which is promoted by NEOS Direct's authorised representative Medibank Private Limited ABN 47 080 890 259 (AR No. 286089) (Medibank).  

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide before making a decision to acquire, or continue to hold, the product.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct's Privacy Policy, Medibank Private's Privacy Policy or Zurich's Privacy Policy