How to manage existing health conditions

When you're dealing with another health concern throughout this coronavirus outbreak, you can rest assured knowing that we're here to support you, as we've always been.

When you need us, we're here to help you manage your health concerns

While this is a challenging time for all Australians, it may be particularly stressful if you're managing an existing health concern. Whether you're pregnant, recovering from a recent illness or managing a chronic health condition, Medibank is here to support you.

 

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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New telehealth services

Medibank members with eligible extras can now access telehealth services - including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology and speech therapy - and claim for services undertaken from 14 April 2020 until further notice. Medibank members can also access Counselling telehealth services undertaken from 15 October 2020 until further notice, with benefits paid towards Medibank recognised Counsellors only.~

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Support for all hospitalised members

Regardless of a members’ level of existing hospital cover, Medibank will pay benefits towards chest, heart, lung and kidney hospital admissions, during this coronavirus (COVID-19) pandemic^.

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

*OSHC members should call the Student Health and Support Line on 1800 887 283
^Standard waiting periods apply. Overseas Health Covers excluded.
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

More information, advice and support

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Physical and mental health

Tips to manage your mental and physical health during these times of uncertainty.

8 ways to prepare for cold and flu season (in a COVID-19 world)

Staying on top of your mental health: tips for coping during COVID-19

Worried about someone's mental health?

 

Newborn baby

Having a baby during COVID-19

We address some of the most commonly asked questions and provide tips on how to deal with your new parent nerves.

Expecting a baby during COVID-19

Bringing home a new baby during a pandemic

 

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Managing your mental health and wellbeing

How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

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What to do if you have COVID-19

Find out how we're supporting those in need at this time.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283

Things you should know

*OSHC members should call the Student Health and Support Line on 1800 887 283
^Standard waiting periods apply. Overseas Health Covers excluded.
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

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