How to manage existing health conditions

When you're dealing with another health concern throughout this coronavirus outbreak, you can rest assured knowing that we're here to support you, as we've always been.

When you need us, we're here to help you manage your health concerns

While this is a challenging time for all Australians, it may be particularly stressful if you're managing an existing health concern. Whether you're pregnant, recovering from a recent illness or managing a chronic health condition, Medibank is here to support you.

 

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Telehealth services

Medibank members with eligible extras can access telehealth services - including psychology, counselling#, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, speech therapy and lactation consultants~.

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Hospital support for members with COVID –19

We've temporarily expanded our coverage to pay benefits towards heart, kidney, lung and chest hospital admissions, regardless of your level of existing hospital cover (waiting periods apply). This temporary benefit is available until 1 April 2022.

To continue to support our hospital cover members, benefits will be paid towards COVID-19 related hospital admissions, regardless of your level of cover, until further notice.**

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

*OSHC members should call the Student Health and Support Line on 1800 887 283
**Standard waiting periods apply. Excludes Overseas Health Covers.
#Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

More information, advice and support

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Physical and mental health

Tips to manage your mental and physical health during these times of uncertainty.

8 ways to prepare for cold and flu season (in a COVID-19 world)

Staying on top of your mental health: tips for coping during COVID-19

Worried about someone's mental health?

 

Newborn baby

Having a baby during COVID-19

We address some of the most commonly asked questions and provide tips on how to deal with your new parent nerves.

Expecting a baby during COVID-19

Bringing home a new baby during a pandemic

 

Introducing Medibank Better Minds 

As part of our ongoing support for members during this pandemic, Medibank Better Minds is here to advise, guide and support you and your family’s mental health needs.

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Managing your mental health and wellbeing

How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Webchat

Chat with an expert about your health cover via Help Online, available Monday to Friday 8am - 10pm and 9am - 6pm Saturday and Sunday. 

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283

Things you should know

*OSHC members should call the Student Health and Support Line on 1800 887 283
^Standard waiting periods apply. Overseas Health Covers excluded.
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).