Telehealth support

Helping our members look after their health and wellbeing from home.

Look after your health from home with Telehealth

We understand that in the current environment our members can’t access their usual health services, that’s why eligible members with extras can now claim benefits on selected telehealth services.~


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Occupational Therapy

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Exercise physiology

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Speech Therapy

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Lactation Consultants

What is telehealth?

Telehealth is a consultation via phone or video to help in the diagnosis or treatment of clinical conditions that would have otherwise been done at a clinic.   

Telehealth consultations have been proven to be effective in managing and treating health concerns without having to physically attend a clinic.  


How to find a telehealth provider

If you already have a preferred health service provider, such as a physio or psychologist, we recommend checking with them first to see if they offer telehealth consultations.  

If you are looking for a new provider, our “Find a Provider’ network can help locate one in your area. 

When is telehealth a good option? 

Restrictions brought about by COVID-19 lockdowns has made telehealth a safe and convenient alternative to face-to face consultations that don’t require physical interaction for treatment.

As always, your first option should be to check with your existing GP or health service provider if they offer telehealth. 


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General Practioner

For appointments that involve more discussions around your condition than a physical examination, telehealth is a great choice. Your GP will choose the appropriate consultation method that works best for your circumstances.  

That said, telehealth may work well for: 

  • Chronic disease management inc. diabetes, high cholesterol or high blood pressure 
  • Prescription management   
  • Exploring mental health issues 
  • Exploring diet and physical activity 
  • Writing referral letters 


Allied Health

Although many health services such as physiotherapy can usually involve ‘hands on’ treatment, many conditions and injuries can be managed effectively through education, lifestyle advice and self-management.

For example, there could be simple but effective exercise you can do at home. Your practitioner can provide you with the best options on how to manage your health.  


How to claim

Step 1: Before booking your appointment, check with your provider to discuss payment options for your telehealth consultation. 

Step 2:  After your treatment, ask your provider to email a detailed receipt to include with your claim.

Step 3:   Submit your claim via either the Medibank App or My Medibank Online.

Note: As HICAPS is not available over the phone, you may need to pay the full amount of your treatment upfront, and then claim your benefits. Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.   

Want to know more?

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.


Things you should know

~    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).