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What is telehealth?
Telehealth is a consultation via phone or video to help in the diagnosis or treatment of clinical conditions that would have otherwise been done at a clinic.
Telehealth consultations have been proven to be effective in managing and treating health concerns without having to physically attend a clinic.
How to find a telehealth provider
If you already have a preferred health service provider, such as a physio or psychologist, we recommend checking with them first to see if they offer telehealth consultations.
If you are looking for a new provider, our “Find a Provider’ network can help locate one in your area.
How to claim
Step 1: Before booking your appointment, check with your provider to discuss payment options for your telehealth consultation.
Step 2: After your treatment, ask your provider to email a detailed receipt to include with your claim.
Note: As HICAPS is not available over the phone, you may need to pay the full amount of your treatment upfront, and then claim your benefits. Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.
Things you should know
~ Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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