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Managing your mental health and wellbeing

However you're feeling, we have a range of support services and resources to support your mental and emotional wellbeing at this time.

Introducing COVID-19 Health Assist

Mental health support

COVID-19 Health Assist includes a range of programs designed to support the mental health needs of our members during this difficult time. We encourage you to reach out to us if; you're self-isolating due to the risk of contracting COVID-19, you've already contracted it but well enough to be at home, or if you're caring for a loved one who has contracted COVID-19.*

Special Pandemic Support

Personalised health advice and phone support for eligible members needing care due to COVID-19, all from their homes. From providing advice about what to expect during a hospital admission, and how to deal with the stresses of COVID-19, to helping you look after your emotional wellbeing, we’ll be by your side.*

*Waiting periods may apply. Suspended policies excluded.

COVID-19 Health Assist is available 9am to 5pm, Monday to Friday.  Some referred services may incur out of pocket costs.

Other services to support your mental health and wellbeing 

 

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.^

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Psychology telehealth consultations

Medibank members with extras cover that includes psychology, can now claim for one-on-one psychology consultations via telehealth. Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

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Proud supporters of Beyond Blue

As part of our initial $50 million support package, we've donated $5 million to Beyond Blue to support their vital work to help Australians deal with the growing mental health impact of the coronavirus.

^OSHC members should call the Student Health and Support Line on 1800 887 283

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

More information, advice and support

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What to do if you have COVID-19

Find out how we're supporting those in need at this time.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

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Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

Staying connected at a time of social distancing

How you can practice social distancing without feeling isolated.

Staying on top of your mental health: tips for coping during COVID-19

Tips and ideas to help you reduce stress and cope with the changes and uncertainty you may be experiencing.

How to talk about COVID-19 with your kids

It’s important to be ready to answer questions from kids about COVID-19 to keep them informed and reduce their worries.

Worried about someone’s mental health?

If you have someone in your life who you’re worried might not be coping well, don’t be afraid to check in and let them know you’re there. Here are some things to keep in mind when you do.

How to plan for a healthier future during COVID-19

During this stressful time it can be easy to let our health goals slide. But the decisions we make now could impact our future. Here’s how to make small changes that could have long lasting effects.

Everything you need to know about COVID-19

What it is, its symptoms, how it’s spread, who’s at risk, and how you can prevent it.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.^

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.^

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

^OSHC members should call the Student Health and Support Line on 1800 887 283

Things you should know

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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