Managing your mental health and wellbeing

However you're feeling, we have a range of support services and resources to support your mental and emotional wellbeing at this time.

Not feeling yourself? You are not alone

We are living in challenging times.  Lockdowns, being separated from loved ones and the constant COVID news cycle can have a real impact on how you feel. Explore our tips on managing your mental health, and how your cover may be able to help. 

Services to support your mental health and wellbeing 


Medibank Better Minds App 

Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides personalised support and follow ups by health professionals for those at risk, all included in your hospital cover.

24/7 Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325.

Telehealth services

Access mental health services from the comfort of your own home. Medibank members with eligible extras can access psychology or counselling consultations face-to-face or through telehealth, with benefits payable towards Medibank recognised Counsellors only.#

Medibank Better Minds 

Working closely with mental health experts, we created this online space to provide easy access to a range of clinically reviewed tools to help and support your mental health needs. Information, advice and practical support that you can take in at your own pace, on your own terms.

More information, advice and support

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Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

Staying connected at a time of social distancing

How you can practice social distancing without feeling isolated.

Staying on top of your mental health: tips for coping during COVID-19

Tips and ideas to help you reduce stress and cope with the changes and uncertainty you may be experiencing.

How to talk about COVID-19 with your kids

It’s important to be ready to answer questions from kids about COVID-19 to keep them informed and reduce their worries.

Worried about someone’s mental health?

If you have someone in your life who you’re worried might not be coping well, don’t be afraid to check in and let them know you’re there. Here are some things to keep in mind when you do.

How to plan for a healthier future during COVID-19

During this stressful time it can be easy to let our health goals slide. But the decisions we make now could impact our future. Here’s how to make small changes that could have long lasting effects.

Everything you need to know about COVID-19

What it is, its symptoms, how it’s spread, who’s at risk, and how you can prevent it.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Chat with an expert about your health cover via Help Online, available Monday to Friday 8am - 10pm and 9am - 6pm Saturday and Sunday.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

Things you should know

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.

# Check your cover summary to see if these services are included on your extras cover and if annual limits apply.  Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.   

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).