We’re giving COVID-19 claims savings back to members

That means you. We’re keeping our promise to give back COVID-19 claims savings to our eligible* community of members.

We know every bit matters right now

We promised we’d return any COVID-19 claims savings to members – so every eligible* Medibank member who held an active, resident hospital and/or extras policy any time between 1 July 2020 and 30 June 2021 will benefit.

What does this mean for you?

Depending on the type of policy you hold, you’ll get some free days of cover. Most members will receive around 5 free days. And even if your policy has recently lapsed, you’ll still get something back. And don't worry, there won't be any changes to your cover. 

You’ll get some free days of cover

We’re giving back by giving you days of free cover. Your ‘give back’ will depend on how long you’ve been with us and what type of cover you have. You don’t need to do anything – your premiums will be automatically less over your next one or two bills or Direct Debit payments.

We have more support available if you need it

If you’re doing it tough financially, talk to us about how else we can help or check out our COVID-19 support page. You can message our friendly staff online here

How will the free days of cover work?

display /general / star-40 Created with Sketch.

Are you a long time Medibank member?

If you were a Medibank member between 1 July 2020 and 30 June 2021, and didn’t change or suspend your cover during this time, you’ll be getting around 5 days free cover.

There’s nothing you need to do. If you pay your premiums monthly, your free days of cover will be deducted from your premium before the end of October – so you’ll pay less and have a little more to spend on things that matter to you. 

Icon Family

Are you new to Medibank?

If you recently joined Medibank, you’ll be getting some free days of cover too, based on how long you’ve been with us between 1 July 2020 and 30 June 2021.

There’s nothing you need to do. If you pay your premiums fortnightly or monthly, your free days of cover will be deducted from your premium before the end of October.

Icon 24 by 7 Emergency

Have you made changes to your cover over the past year?

If you’ve made changes to your policy between 1 July 2020 and 30 June 2021, you may also get some days free of cover.

There’s nothing you need to do. You’ll pay a little less than usual for your premium before the end of October and have even more for the family.

Frequently asked questions

Introducing Medibank Better Minds

As part of our ongoing support for members during this pandemic, Medibank Better Minds is here to advise, guide and support you and your family’s mental health needs.

Find out more
Things you should know

*To be eligible for free days of cover you must have been a Medibank member with an active resident hospital and/ or extras policy at any point between 1 July 2020 and 30 June 2021. This excludes members with Ambulance only cover, Overseas Visitors Cover, Overseas Workers Cover and Overseas Student Health Cover.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us