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Making the most of your cover

Information and advice on how you can make the most of your Medibank membership at this time.

As always, we're here to help

Since the coronavirus pandemic took hold, things are a little different for all Australians. But at Medibank, we remain committed to helping all our members achieve their best health, even at this time.

 

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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New telehealth services

Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken between 14 April and 30 September 2020.~

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Premium increases postponed

Medibank has postponed premium increases for six months for all members. This will be applied automatically to all policies so there is no need to contact us to arrange this.

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Exclusive benefits and discounts

As a Medibank health member you'll be eligible to receive discounts on Medibank Travel, Life & Pet insurance. Plus you can access lifestyle, fitness and family deals to help you eat, move and feel better.

*OSHC members should call the Student Health and Support Line on 1800 887 283
~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Live Better at Home

At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.

We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.

 

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Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

More information, advice and support

Staying connected at a time of social distancing

How you can practice social distancing without feeling isolated.

What to expect before you’re expecting

Ready to expand your family? Then now is the perfect time to start thinking about your health.

The benefits of healthy home cooking

Cooking a healthy meal at home can be just as quick as ordering and waiting for a take out.

Coronavirus (COVID-19): separating fact from fiction

Here’s a quick run down on some common myths — and important information you can put in place to protect yourself and the people around you.

Do you really need life insurance?

Your car insurance renewal arrives and you pay it, without question. It makes sense to be protected from the unexpected. But what about insuring you?

How you can stay healthy while working from home

With many workplaces requesting that employees work from home for the time being, here’s our guide to staying well while you work from home.

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Managing your mental health and wellbeing

How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

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Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283

Things you should know

*OSHC members should call the Student Health and Support Line on 1800 887 283

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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