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Getting back into the swing
Learn how to stay healthy when you get home from hospital and beyond, and make sure your claims and care are organised.
Staying healthy after hospital
Make sure you feel confident that you know what to expect when you leave hospital, and how to care for yourself over the coming days and weeks.
Managing medications after hospital
Some to tips to help manage your medication before, during and after a hospital stay.
Advice for carers
Tips on caring for someone who has just returned home from hospital.
Making healthy changes after hospital
Tips and information for setting health goals.
Leaving hospital checklist
To make sure your discharge from hospital goes smoothly, here are a few things you need to consider.
How to make a hospital claim
After your hospital stay, there’s often lots of paperwork to deal with. This can feel a little overwhelming, so here’s a quick guide to navigating the claims process so you can focus on getting better.
Rehab at Home
Eligible members can receive care from a registered health professional in the comfort of their own home, where clinically appropriate.**
Medibank health support and services
As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.
24/7 Medibank Nurse
With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~
Health concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#
Mental Health Phone Support
Talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.~
Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.
Recovering from a procedure
Your experience will depend on the procedure you had but here is a guide to some of what you can expect afterwards.
Help the way you want it
Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.
Call us on 132 331
Speak to one of our friendly staff about your cover and going to hospital.
24/7 chat online
Chat to our friendly staff online anytime for advice and help with your health cover.
Login to My Medibank
Manage your cover on the go via My Medibank or via the app.
Looking for something else?
Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.
Things you need to know
** For eligible hospital members who have served waiting periods. Treating doctor must consider it appropriate. Services are subject to provider availability. Providers are not located in all areas and may change without notice. Additional treatment may incur out-of-pocket costs.
~ OSHC members should call the Student Health and Support Line on 1800 887 283.
# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Have questions?
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