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Going to hospital?

Guiding you through your hospital stay

When you’re going to hospital, you want to make sure that the experience is positive and as stress-free as possible. This includes having the right cover, knowing your costs, preparing for hospital, and having the services that will support your health and recovery.

Here’s what you can do and how we can help.

1Get in touch

It’s important you feel in control when you’re in hospital, and we’re here to help. Call us first on 132 331. We can help you talk to your healthcare team about your care and give you tips on staying healthy and relaxed in hospital.

Learn more about our services.

2Get an estimate

Knowing how much you can expect to pay will help you go into hospital prepared and concentrate on the most important thing: your health. Ask your specialist for an estimation of costs and talk to them about participating in Medibank's GapCover scheme to help limit your out-of-pocket costs. 2

Learn more about managing your costs.

3Get ready

Preparation gives you peace of mind. Before surgery it’s important to get organised, and prepare your body and home for your return and recovery. You will also want to talk to your specialist and find out what to expect before, during, and after hospital.

More info on preparing for hospital.

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Preparing for hospital

Get tips on how to prepare your body for hospital, get organised and ensure your home is ready for your recovery. 

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During your hospital stay

It’s important you feel in control when you’re in hospital. Learn how to talk to your healthcare team and get tips on staying healthy and relaxed in hospital.

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Recovering from hospital

Learn how to stay healthy when you get home from hospital and beyond, and make sure your claims and care are organised.

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Common procedures

Learn more about the most common procedures like knee replacements, colonoscopies, wisdom teeth removal and more.

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Understanding hospital cover and out-of-pocket costs

Avoid bill shock - confirm the cost of your procedure and check your out-of-pocket costs. Find out how your hospital cover works to pay benefits towards some of the costs of your treatment.

How does your hospital rate? See how others rated their experience

Medibank's Hospital Experience scores are the survey results of over 45,000 members, who have stayed overnight in an Australian hospital, to better understand what they liked and disliked about their care Δ.  

Medibank health support and services

As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~

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Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment. #

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Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy. *

Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

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Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

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Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you need to know

#   Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

2  GapCover doesn’t cover all medical services. GapCover also does not apply to diagnostic services including pathology and radiology services, out-of-hospital medical services, and services not included under your policy. GapCover also doesn’t apply to things such as any applicable excess payment and per-day payment. You may still have out-of-pocket costs.

Δ    The information provided does not reflect clinical experience or competency or represent a score against minimum standards or accepted industry benchmarks. This tool does not provide clinical, medical or other professional advice.

*    Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

#   Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
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