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Be prepared for your hospital journey
Get tips on how to prepare your body for hospital, get organised and ensure your home is ready for your recovery.
Preparing your body for hospital
The healthier you are, the better your body can cope with the stress of surgery. Here's how to be as healthy as you can be before going to hospital.
Preparing your home for hospital
Here's how to use the days leading up to your hospital stay to make your home safe and comfortable for when you get back, so that you can concentrate on recovery.
Getting organised for hospital
The more you can do ahead of time, the easier life will be when you get home. And it's simple – all it takes is a little planning.
Questions to ask your specialist
Learn how to take an active role in your healthcare and ask questions that will help you have useful conversations with your doctor.
Packing for hospital
Use this checklist to help you remember everything you’ll need.
Rehab at Home
Eligible members can receive care from a registered health professional in the comfort of their own home, where clinically appropriate.**
Medibank health support and services
As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.
24/7 Medibank Nurse
With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~
Health concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#
Mental Health Phone Support
Talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.~
Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.
Help the way you want it
Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.
Call us on 132 331
Speak to one of our friendly staff about your cover and going to hospital.
24/7 chat online
Chat to our friendly staff online anytime for advice and help with your health cover.
Login to My Medibank
Manage your cover on the go via My Medibank or via the app.
Looking for something else?
Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.
Things you need to know
** For eligible hospital members who have served waiting periods. Treating doctor must consider it appropriate. Services are subject to provider availability. Providers are not located in all areas and may change without notice. Additional treatment may incur out-of-pocket costs.
~ OSHC members should call the Student Health and Support Line on 1800 887 283.
# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Have questions?
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