How to claim for a Hospital treatment or service

If your cover includes benefits for hospital treatments or services, you can claim for them online using the information on this page. These services include accommodation and theatre fees as a private patient in a hospital, CPAP devices, or cochlear implants and sound processors. To claim for inpatient services, see Claiming for Medical.

To claim you will require the My Medibank app on your phone, or access to My Medibank on the web. If you don't have a My Medibank account, register now in two easy steps.

You can also claim for hospital as an offline claim.

Before you start your hospital claim, make sure that:

- You have an itemised receipt or invoice dated within the last two years. This should show the provider name and address, the item description for your treatment/service, the total cost for the treatment/service, and if you've paid for it.

Other documentation you'll need:

- For Australian residents: if you were a private hospital inpatient, you'll need to provide a National Private Patient Hospital Claim Form (HC21) signed by the hospital and patient. If you were a public hospital inpatient, you'll need to provide an election form.
- For overseas health cover: you'll need to provide a National Private Patient Hospital Claim Form (HC21) signed by the hospital and patient.
- For CPAP (or similar) devices: you'll need to provide proof of completion of an overnight sleep study or sleep study results. Note: if this was an inpatient service and has already been claimed with Medibank this is not required. If you're claiming for a replacement CPAP or similar device and have already claimed with Medibank then you don't have to upload any additional documents. If you've hired or purchased a CPAP device you'll need to upload a receipt. You can only claim this if the hire or purchase was within 12 months following the sleep study.
- For cochlear implants and sound processors: you'll need to upload your application form. This would've been provided to you by the audiologist.

If required you can download a National Private Patient Hospital Claim Form (HC21) here.

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as waiting periods, on My Medibank online, or the My Medibank app.

How to make a Hospital claim on the app

1. Log in

2. Tap Make a claim

3. Before you start

4. Add claim details

Select the name of the person who received the hospital treatment or service and the date it was received.

(If you're on a single policy, there's no need to select your name.)

If you've already paid for this hospital treatment or service, select Yes. Otherwise, select No.

If you have a bonus available, you can choose to apply it by selecting Yes. Otherwise, select No.

5. Upload receipt

6. Submit claim

How to make a Hospital claim online

1. Log in

2. Make a claim

3. Claim for hospital

4. Add claim details

On the One more thing page, click Start.

Select the name of the person who received the hospital treatment or service and the date it was received.

(If you're on a single policy, there's no need to select your name.)

If you've already paid for this hospital treatment or service, select Yes. Otherwise, select No.

If you have a bonus available, you can choose to apply it by selecting Yes. Otherwise, select No.

5. Upload receipt

6. Submit claim

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