How to make a Pharmacy claim

If your cover includes benefits for prescription pharmaceuticals, you can claim for them online using the information on this page. Follow the steps below to make and submit a Pharmacy claim online.

To claim you will require the My Medibank app on your phone, or access to My Medibank on the web. If you don't have a My Medibank account, register now in two easy steps

You can also claim for pharmacy as an offline claim.

Before you start your Pharmacy claim, make sure that:

Note: you can't claim for medication provided in hospital, is used for cosmetic purposes, or that can be purchased without a prescription. Services provided more than 2 years ago also can't be claimed for.

The below services must be claimed offline:

  • Compounded medications
  • Oral contraceptives: benefits are only paid when prescribed for non-contraceptive purposes. Note: include verification from a medical practitioner dated in the past 12 months.

How to make a Pharmacy claim on the app

How to make a Pharmacy claim online


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